NexlintoMember Services Representative
Company : Crunch Fitness
Location : Fort Worth, TX, 76155
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Fort Worth, energetic communication and genuine empathy stand out as essential interpersonal skills for Member Services Representatives. These qualities help in building rapport quickly with members, enhancing their experience while navigating the fast-paced atmosphere typical of busy fitness clubs like Crunch Fitness.
A typical day includes welcoming members, managing check-ins, assisting with account updates, and promoting club programs. Handling multi-channel inquiries and maintaining a tidy front desk are routine, making adaptability and multitasking key to thriving in this dynamic environment.
Starting as a Member Services Representative can lead to roles like membership sales manager, club coordinator, or even director of member services. Gaining experience in customer relations and operational support opens doors to leadership positions in growing fitness brands such as Crunch Fitness.
Crunch Fitness encourages Member Services Representatives to foster a welcoming atmosphere and actively promote club amenities, helping members feel connected. This role serves as a bridge between the fitness community and management, emphasizing relationship-building and member retention.
Fort Worth’s fitness market is growing, making positions at Crunch Fitness sought-after. Candidates who showcase strong customer service skills, flexibility in scheduling, and a passion for fitness typically stand out amid moderate competition in this vibrant local economy.
While formal certifications aren't mandatory, familiarity with local health and safety regulations and CPR training can enhance a candidate’s profile in Fort Worth fitness clubs. Crunch Fitness appreciates employees who demonstrate commitment to member wellbeing and compliance.
Member Services Representatives in Fort Worth generally earn between $12 and $16 per hour. Crunch Fitness offers competitive hourly wages complemented by performance bonuses, plus benefits like free gym membership, which collectively boost overall compensation.
At Crunch Fitness, Member Services Representatives aren't just front desk staff; they're vital in aligning daily operations with customer satisfaction goals. They collaborate closely with management to ensure smooth club functioning and member engagement, reinforcing the club’s energetic culture.
Crunch Fitness emphasizes an energetic work environment and career growth opportunities that set it apart. The role here combines customer interaction with active promotion of wellness programs, offering a more dynamic experience than standard front desk positions in the area.
Yes, flexibility is key due to the club’s extended hours, including mornings, evenings, weekends, and holidays. Crunch Fitness recognizes this need, offering varied shifts to accommodate both the club’s operation and employees’ work-life balance preferences.