NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bellmawr, NJ, 08099
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Beyond handling front desk duties, this position plays a pivotal role in fostering a welcoming atmosphere, encouraging member participation in club programs, and supporting a vibrant fitness community in Bellmawr, NJ. It's about connecting members with services that enhance their wellness journey.
Yes, enthusiasm for fitness and strong interpersonal skills often outweigh specialized knowledge. Crunch Fitness values energetic team members who can quickly learn to promote amenities and support members effectively, even if they're new to the fitness industry.
Starting in member services can lead to roles in management, sales, or specialized fitness program coordination. Demonstrating leadership, customer care excellence, and operational knowledge often opens pathways within Crunch Fitness's expanding network.
Bellmawr's proximity to Philadelphia creates moderate competition, with several fitness centers vying for customer-focused candidates. Demonstrating flexibility with shifts and a passion for wellness can give applicants an edge in this local job market.
While no strict certifications are mandatory, familiarity with CPR or basic wellness certifications can enhance a candidate's profile in Bellmawr. Employers also highly value proven customer service experience aligned with regional hospitality expectations.
Hourly wages generally range from $13 to $17, reflecting regional cost of living and fitness industry norms. Crunch Fitness supplements pay with performance-based incentives and benefits, making the overall compensation package competitive locally.
Crunch Fitness emphasizes a dynamic and team-oriented culture with opportunities for advancement. The role involves active promotion of club programs, fostering member connections, and benefiting from perks like free gym membership, which may not be standard elsewhere.
The fast-paced environment requires juggling multiple tasks like member check-ins, inquiries, and sales support simultaneously. Representatives must maintain professionalism during busy periods while embodying the upbeat, inclusive spirit that Crunch Fitness champions.
Staff receive guidance on escalation protocols and collaborative problem-solving to ensure timely resolution. The company culture encourages open communication with management, fostering a supportive environment for addressing member needs promptly.
Strong communication, multitasking abilities, and a proactive approach to customer engagement are vital. Comfort with scheduling systems and a positive attitude help representatives handle daily operations efficiently while enhancing member satisfaction.