NexlintoMember Services Representative
Company : Crunch Fitness
Location : Cedar Springs, MI, 49319
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
A Member Services Representative at Crunch Fitness in Cedar Springs manages front desk duties, handles member check-ins, promotes club amenities, and addresses inquiries. Fast-paced and interactive, the role demands multitasking while maintaining a welcoming atmosphere for fitness enthusiasts.
Exceptional listening, clear communication, and empathy distinguish standout Member Services Representatives. These traits help in resolving concerns quickly, fostering member loyalty, and enhancing overall fitness club experiences, especially in community-centered environments like Crunch Fitness.
Entry-level representatives at Crunch Fitness can progress to supervisory or managerial roles by demonstrating leadership, sales aptitude, and customer engagement skills. Continuous learning about fitness programs and internal certifications also boosts promotion prospects within this expanding brand.
Crunch Fitness emphasizes energetic, community-driven service where representatives act as club ambassadors. The role merges customer interaction with sales support, fostering a team environment that encourages career development and aligns with the brand's rapid expansion goals.
Beyond competitive pay, Crunch Fitness offers free gym memberships, performance incentives, and a dynamic team culture that energizes staff. This blend of perks supports wellness-focused employees and distinguishes it from many regional fitness employers.
Cedar Springs has a moderate demand for front desk fitness roles, with competition increasing as local gyms grow. Candidates with strong customer service backgrounds and flexibility for varied shifts stand out in this mid-sized Michigan community.
Hourly wages typically range from $12 to $16 in Cedar Springs, influenced by experience and shift flexibility. Crunch Fitness also offers performance bonuses and health benefits for eligible employees, making the total compensation package competitive locally.
Basic proficiency with scheduling and membership management software is expected, enabling smooth member check-in and account updates. Crunch Fitness provides training on their specific systems to ensure representatives can efficiently support club operations.
Flexibility to cover mornings, evenings, weekends, and holidays is essential due to club hours and member needs. This schedule variety supports continuous service but also offers opportunities to earn shift differentials or bonuses.
Crunch Fitness representatives combine customer service with active promotion of club programs, fostering member engagement beyond check-in duties. This hybrid role emphasizes community connection and career growth in a vibrant, expanding fitness brand.