NexlintoMember Services Representative
Company : Crunch Fitness
Location : Moonachie, NJ, 07074
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Moonachie’s proximity to NYC means a moderately competitive environment for Member Services Representative jobs. Candidates with strong customer service skills and flexibility often stand out. Employers like Crunch Fitness seek energetic professionals who can thrive in dynamic, fast-paced settings, reflecting local demand for personable front-desk talent.
While no formal certification is mandatory, having credentials related to customer service or fitness (like CPR or wellness certifications) can enhance your profile in Moonachie. Employers appreciate candidates showing commitment to health and community, especially for roles at fitness-focused companies such as Crunch Fitness.
To advance, emphasize problem-solving abilities, multitasking under pressure, and deep knowledge of membership management software. Developing communication skills tailored for diverse member needs and learning sales techniques for membership promotion also open pathways toward supervisory or coordinator positions.
Handling member check-ins, resolving concerns promptly, and sharing updates on club programs are core activities. This role demands warmth, quick responsiveness, and a knack for turning routine encounters into positive experiences that encourage loyalty and community engagement.
Hourly wages typically range from $14 to $18, factoring in experience and performance bonuses. Crunch Fitness supplements pay with benefits like health coverage, 401(k), and free gym membership, adding notable value to the overall compensation package.
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere where representatives actively promote wellness culture. Beyond front desk duties, there's a strong focus on relationship-building and career growth within a fast-expanding brand, making this position more dynamic than typical service roles.
Balancing high-energy member engagement with administrative tasks can be demanding, especially during peak hours. Adapting quickly to diverse member needs and promoting club services requires both enthusiasm and organizational skills in this lively fitness environment.
Yes, scheduling often includes mornings, evenings, weekends, and holidays to match club hours and member flow. Flexibility is vital to accommodate the fitness center’s community-focused operations and ensure seamless coverage during busy periods.
Moonachie benefits from nearby NJ Transit bus routes and easy highway access, making commutes manageable for those living in surrounding areas. However, peak hour traffic towards NYC can affect travel times, so candidates often prefer flexible schedules or carpooling arrangements.
Employees can progress into supervisory or membership sales roles, leveraging hands-on experience with members and operations. The company’s growth trajectory supports internal promotion, especially for those demonstrating leadership, sales aptitude, and commitment to fitness culture.