NexlintoMember Services Representative
Company : Crunch Fitness
Location : Addison, TX, 75001
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Addison, TX
Popular Searches for Member Services Representative
Frequently Asked Questions
Addison, TX presents a moderately competitive landscape for Member Services Representatives due to its vibrant fitness and service industries. Candidates with strong customer relations skills and flexibility for varied shifts tend to stand out, especially in well-known clubs like Crunch Fitness, where community engagement is valued.
While no formal certifications are mandatory, familiarity with membership management software and a background in customer service enhance prospects. In Addison’s fitness scene, employers appreciate candidates passionate about wellness, with effective communication and multitasking abilities to thrive in fast-paced environments.
Expect to be the welcoming face for members, managing check-ins, answering inquiries, and supporting sales efforts through promoting club amenities. Efficiently handling calls and emails, resolving concerns promptly, and maintaining a tidy front desk area are integral to ensuring an exceptional member experience.
Key skills include strong interpersonal communication, problem-solving under pressure, and adaptability to shifting priorities. Building rapport with members, understanding fitness services deeply, and demonstrating leadership potential can open pathways to supervisory or coordinator roles within the member services hierarchy.
Hourly wages for Member Services Representatives in Addison typically range from $12 to $16, aligning with Texas averages. Crunch Fitness offers competitive pay complemented by bonuses and benefits, reflecting the area’s cost of living and the role’s customer-facing demands.
Crunch Fitness emphasizes an energetic, team-oriented culture focused on community and career growth. The role goes beyond clerical duties, encouraging members’ wellness journeys and offering performance incentives, which distinguishes it from more routine front desk positions.
Beyond competitive compensation, Crunch Fitness grants free membership access and career advancement within a growing brand. The environment nurtures high energy, supports collaboration, and rewards dedication, fostering personal and professional development in the fitness service sector.
Representatives may face upset members over billing or service issues. Calmly listening, empathizing, and following escalation procedures are vital. Quick resolution and clear communication help maintain trust and positive club reputation, which are core to success in this role.
Shifts often include mornings, evenings, weekends, and holidays to align with club operating hours. Flexibility is essential, and candidates able to cover diverse time slots are highly sought after to ensure seamless member service coverage.