NexlintoMember Services Representative
Company : Crunch Fitness
Location : Homer Glen, IL, 60491
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Homer Glen and the greater Chicago area have a steady demand for Member Services Representatives, especially in fitness and wellness centers. Crunch Fitness's growth locally suggests promising opportunities for candidates passionate about customer interaction and health-oriented environments.
While Homer Glen offers fewer fitness clubs than larger cities, competition remains moderate due to the community-focused culture. Candidates with strong interpersonal skills and flexible scheduling often stand out when applying for Member Services Representative jobs here.
Emphasize your communication prowess, multitasking ability in fast-paced settings, and a genuine enthusiasm for helping members achieve wellness goals. Basic computer literacy and experience with scheduling software also boost your profile for these roles.
Many progress to supervisory or managerial roles within member services or fitness operations by demonstrating leadership, sales aptitude, and exceptional member engagement. Crunch Fitness supports internal growth, so showcasing commitment can open new career avenues.
Shifts involve welcoming members, managing check-ins, resolving inquiries, and promoting club programs. The role demands adaptability to varied tasks in a lively atmosphere, often including evenings and weekends to match member peak hours.
Crunch Fitness offers free gym memberships, performance bonuses, and a vibrant team culture. This combination creates an engaging work environment where employees enjoy wellness benefits while building meaningful member relationships.
The company fosters advancement through ongoing training, performance incentives, and opportunities to move into management roles. Employees passionate about fitness and customer service often find a clear pathway to expand their responsibilities.
Hourly pay for this role typically ranges between $13 and $17, depending on experience and shift timings. Crunch Fitness offers competitive rates complemented by bonuses and health benefits for eligible staff.
While previous fitness background is advantageous, it's not mandatory. Strong customer service skills, enthusiasm for wellness, and the ability to learn scheduling systems are often more critical for success in this position.
Schedules often include mornings, evenings, weekends, and holidays to accommodate club hours. Flexibility is key, and Crunch Fitness aims to balance operational needs with employee availability when possible.