NexlintoMember Services Representative
Company : Crunch Fitness
Location : East Schodack, NY, 12063
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
East Schodack has a growing fitness community, making Member Services Representative roles fairly competitive. Candidates with strong customer service skills and a passion for wellness often have an advantage. Local gyms like Crunch Fitness are actively expanding, increasing demand for energetic front desk staff.
While formal certifications aren't always mandatory, familiarity with customer management software and CPR certification can boost employability locally. Employers in East Schodack appreciate candidates who demonstrate commitment to safety and effective member support within fitness clubs.
Mastering multitasking under pressure, delivering warm greetings, and handling membership inquiries smoothly are crucial. Proficiency in basic computer systems combined with problem-solving abilities ensures efficient handling of front desk operations and enhances member satisfaction.
Starting as a Member Services Representative often leads to roles like Member Services Manager or Sales Coordinator. Gaining experience in customer engagement and club operations at Crunch Fitness can open doors to leadership or specialized wellness positions.
Unlike generic customer service jobs, this role blends fitness enthusiasm with client interaction, requiring knowledge of club amenities and wellness programs. It demands a unique blend of energy, interpersonal skills, and a passion for fostering community.
Crunch Fitness provides free gym membership, performance bonuses, and a vibrant team culture. Employees benefit from a dynamic environment focused on both personal wellness and career advancement within a well-known fitness brand.
Employees receive access to training programs, mentorship, and internal promotion pathways. The company encourages proactive involvement in club operations, helping representatives develop skills for future roles in management or specialized customer service.
Hourly wages usually range from $13 to $18 depending on experience and shift timing. Crunch Fitness also offers performance-based incentives and benefits, making the total compensation package competitive within the regional fitness industry.
Representatives act as community ambassadors, fostering a welcoming atmosphere that encourages member retention. They promote club events and wellness programs, playing a pivotal role in building a positive fitness culture.
Positions often require availability during mornings, evenings, weekends, and holidays to accommodate member needs. Crunch Fitness values adaptability, offering schedules that support work-life balance while ensuring coverage during peak hours.