NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bay Village, OH, 44140
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Bay Village, OH
Popular Searches for Member Services Representative
Frequently Asked Questions
At Crunch Fitness, a Member Services Representative plays a vital role by warmly welcoming members, assisting with memberships, and promoting club amenities. This position fosters a sense of community and enhances member satisfaction through personalized interactions and proactive service.
Mastering multitasking, effective communication, and problem-solving is essential. Comfort with scheduling software, maintaining a positive attitude, and adapting quickly to member needs are key competencies that help representatives thrive under the dynamic demands of a busy fitness facility.
Many progress into management roles like Member Services Manager or Club Operations Supervisor. Gaining experience in customer relations and sales within fitness clubs also opens opportunities in membership sales coordination, wellness program management, or corporate fitness consulting.
Bay Village's fitness sector shows a steady demand for friendly, customer-oriented representatives due to growing interest in wellness. While competition exists, employers value candidates with strong interpersonal skills and flexibility, making it a promising market for qualified applicants.
Though no strict certifications are mandatory, familiarity with CPR, first aid, or fitness industry-related credentials can enhance employability. Additionally, knowledge of customer management systems popular in Ohio gyms may give applicants an edge in this regional market.
The average hourly rate ranges from $12 to $16, influenced by experience and shift flexibility. Crunch Fitness offers competitive pay complemented by performance incentives, making their compensation package attractive within the local fitness employment landscape.
Crunch Fitness emphasizes a fun, energetic atmosphere that encourages team collaboration and member interaction. Representatives benefit from an environment that values positivity, fitness passion, and career development, creating a workplace that’s both motivating and supportive.
Crunch’s representatives not only manage front desk duties but also actively promote club programs and sales tours. This blend of customer service and marketing involvement distinguishes the role, offering reps a dynamic position with direct impact on member experience and club growth.
Demonstrating enthusiasm for fitness, showing adaptability to shift schedules, and highlighting previous customer service success can set candidates apart. Additionally, familiarity with membership systems or a proactive attitude towards problem-solving resonates well with local employers.
Handling multiple member requests simultaneously and managing occasional dissatisfied guests can be demanding. Approaching such challenges with patience, clear communication, and teamwork ensures smooth operations and reinforces a positive club atmosphere.