NexlintoMember Services Representative
Company : Crunch Fitness
Location : Schenectady, NY, 12304
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in Schenectady, member services representatives play a vital role by creating welcoming environments, promoting club programs, and resolving member issues promptly. Their enthusiasm and customer focus help build a supportive fitness community that motivates members and fosters long-term loyalty.
Yes, working as a guest services representative at a busy fitness club involves juggling multiple member inquiries, managing check-ins efficiently, and maintaining a professional front desk. Handling diverse customer requests while keeping energy high requires excellent multitasking and problem-solving skills.
Key differentiators include strong interpersonal communication, adaptability in dynamic settings, and a genuine passion for wellness. Proficiency with membership management systems and the ability to promote fitness programs effectively also enhance success in Schenectady fitness centers.
Member services representatives in Schenectady typically earn between $13 and $17 per hour, with Crunch Fitness offering competitive hourly pay plus performance-based incentives. This aligns well with regional market rates for customer-focused roles in the health and wellness sector.
The demand for membership service roles in Schenectady is growing alongside increased interest in fitness and wellness. However, competition remains moderate, with employers like Crunch Fitness valuing candidates who combine customer service excellence with enthusiasm for active lifestyles.
Crunch Fitness offers a dynamic environment where member services representatives can develop leadership and sales skills, supported by a team-oriented culture. The brand’s rapid expansion provides clear pathways for advancement into managerial or specialized fitness industry roles.
Crunch Fitness emphasizes a vibrant, energetic atmosphere and rewards performance with bonuses and free memberships. Their focus on community-building and career growth opportunities makes this role uniquely appealing compared to standard front desk jobs elsewhere.
While formal certifications aren’t always mandatory, credentials in customer service, fitness instruction, or wellness coaching can boost employability. Familiarity with scheduling software and a background in health-oriented customer support are also advantageous in Schenectady's fitness market.