NexlintoMember Services Representative
Company : Crunch Fitness
Location : Montgomery, IL, 60538
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Montgomery, IL has a growing demand for customer-focused roles like Member Services Representatives, especially in fitness centers. Candidates with strong interpersonal skills and flexibility tend to stand out due to increasing competition among local gyms and wellness facilities.
In Montgomery, IL, Member Services Representatives typically earn between $12 and $17 per hour depending on experience and company size. Crunch Fitness offers competitive hourly pay, often supplemented with bonuses and benefits, aligning well with local market standards.
While no formal certifications are mandatory, candidates familiar with membership software, CPR certification, or customer service training tend to be preferred. Demonstrating fitness passion and strong communication skills also enhances employability in the Montgomery fitness industry.
Excelling in this role requires energetic communication, multitasking under pressure, and a genuine desire to foster community connections. Strong problem-solving and tech-savviness with scheduling tools are equally critical to handle daily front desk operations smoothly.
Many entry-level representatives progress into supervisory or managerial roles by gaining experience in membership sales, conflict resolution, and operational support. Continuous learning about fitness programs and leadership opportunities within clubs like Crunch Fitness can accelerate growth.
Crunch Fitness offers a vibrant work environment with perks like free memberships and performance bonuses, promoting professional growth within a fast-expanding brand. The community-driven culture also attracts those passionate about fitness and helping members thrive.
Beyond typical front desk duties, representatives at Crunch Fitness actively promote club programs and coordinate membership tours. They also manage diverse member inquiries, ensuring a welcoming atmosphere that reflects the brand’s energetic and supportive ethos.
Yes, flexibility is crucial since the role supports club operations during mornings, evenings, weekends, and holidays. This accommodates member needs and maintains smooth service, aligning with the fast-paced environment typical of fitness facilities.
Some think it’s just clerical work, but it’s actually a dynamic position requiring multitasking, sales support, and real-time problem solving. It demands a positive attitude and interpersonal skills to create meaningful member experiences beyond routine tasks.