NexlintoMember Services Representative
Company : Crunch Fitness
Location : Slidell, LA, 70459
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Slidell's fitness industry is growing steadily, making Member Services Representative positions moderately competitive. Crunch Fitness attracts many local applicants, so standing out involves demonstrating strong customer service skills and a passion for wellness, which aligns with the community-focused culture in Slidell.
Though no strict certifications are mandated, local employers in Slidell value candidates with basic fitness knowledge or wellness-related certificates, which can enhance member interaction and credibility at clubs like Crunch Fitness, reflecting the area’s increasing focus on healthy lifestyles.
Mastering multitasking under pressure, honing effective communication, and demonstrating empathy are key. For fitness clubs, understanding member needs and promoting services confidently ensures a positive experience, crucial for roles emphasizing frontline member engagement and support.
Entry-level representatives often advance to supervisory or management roles, such as Member Services Manager or Coordinator, by building leadership skills and deepening industry knowledge. Growth is common in expanding brands like Crunch Fitness, where internal promotions reward dedication and service excellence.
Unlike general customer service jobs, this role blends administrative duties—like membership account handling—with active promotion of fitness programs and personal rapport-building, making it pivotal in member retention and fostering a welcoming club atmosphere.
Crunch Fitness emphasizes energetic, community-driven engagement. Representatives embody this by creating positive first impressions, encouraging member participation in club activities, and supporting a vibrant, team-oriented environment that reflects Crunch's unique fitness culture.
Apart from competitive pay and bonuses, Crunch offers a free gym membership and a dynamic workplace atmosphere. These benefits support wellness and career growth, making it appealing for those passionate about fitness and member-focused service.
Member Services Representatives in Slidell typically earn between $12 and $16 per hour, depending on experience and company size. Crunch Fitness offers competitive hourly wages with performance incentives, aligning well with local standards for customer-facing fitness roles.
Crunch’s fast-paced setting demands agility in managing diverse member needs simultaneously, plus a proactive approach to upselling and promoting club amenities. Their team-centric culture also requires strong collaboration skills uncommon in more transactional gym environments.
Crunch Fitness offers varied schedules including mornings, evenings, weekends, and holidays to accommodate club hours. This flexibility benefits members and staff alike but requires adaptability from representatives to maintain balanced personal and professional lives.