NexlintoMember Services Representative
Company : Crunch Fitness
Location : Cherry Hill, NJ, 08034
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes building strong member relationships, with representatives acting as the welcoming face of the club. This role involves actively promoting programs and amenities that enhance community spirit, making it perfect for those passionate about fitness and creating a positive atmosphere.
Career advancement at Crunch Fitness is supported through a dynamic work environment offering training, performance incentives, and internal promotion opportunities. Employees can transition into supervisory or specialized roles as they develop customer service and operational skills in the fitness industry.
Strong interpersonal communication, multitasking under pressure, and proficiency with membership management systems are critical. Additionally, a positive attitude and enthusiasm for health and wellness align well with Cherry Hill's community-focused fitness culture.
Cherry Hill's fitness sector is growing steadily, with local gyms seeking energetic reps who can handle fast-paced environments. Candidates with flexible availability for evenings and weekends are in higher demand due to peak hours and community events.
In Cherry Hill, hourly wages for this role typically range from $14 to $18, reflecting the area's cost of living and fitness market. Crunch Fitness offers competitive pay plus bonuses, aligning well with local standards to attract motivated customer service professionals.
Daily tasks include warmly greeting members, managing check-ins, answering inquiries via phone and email, promoting club offerings, and resolving concerns. The role demands multitasking and maintaining a professional front desk to support seamless club operations.
Crunch Fitness instills an energetic, team-oriented culture where representatives embody positivity and community support. The role is designed to inspire members while fostering a welcoming environment that reflects the company's commitment to fitness and inclusivity.
Applicants generally need excellent communication, customer service skills, and comfort with basic computer tasks. Flexibility for varied shifts, a professional demeanor, and a genuine passion for wellness are highly valued in this competitive local job market.
Beyond competitive hourly wages, employees enjoy performance bonuses, health insurance options, 401(k) plans, and a complimentary Crunch Fitness membership. These perks contribute to an engaging workplace that supports personal health and financial security.