NexlintoMember Services Representative
Company : Crunch Fitness
Location : Brisbane, CA, 94005
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Brisbane's growing fitness industry means demand for Member Services Representatives is steady but competitive. Candidates with strong customer care skills and fitness interest often stand out. Local gyms value energetic professionals who can handle fast-paced environments, making it essential to showcase both interpersonal abilities and adaptability.
While formal certifications aren't mandatory, having CPR or first aid training can enhance your profile in Brisbane fitness clubs. Employers also appreciate candidates familiar with membership software and wellness knowledge, as these skills improve service quality and operational efficiency in local gyms.
Beyond welcoming guests, this role involves managing check-ins, updating member accounts, coordinating class schedules, and addressing inquiries via phone or email. Effective multitasking and problem-solving are vital to ensure smooth front desk operations and a welcoming atmosphere.
Starting in member services offers pathways into management, sales, or wellness coaching within fitness organizations. Gaining experience with customer engagement and club operations can lead to supervisory roles or specialized positions focused on member retention and program development.
In Brisbane, hourly wages for Member Services Representatives typically range from $15 to $19, reflecting the area's cost of living and fitness market. This aligns closely with other Bay Area cities, offering competitive compensation alongside benefits like gym memberships and performance bonuses.
Crunch Fitness fosters a vibrant, team-centric culture emphasizing community and member inspiration. Representatives benefit from perks like free gym access and career advancement in a brand known for innovation and inclusivity, creating a dynamic workplace beyond typical front desk duties.
This role hones communication, multitasking, and customer engagement skills in a high-energy environment. Crunch’s supportive atmosphere encourages staff to develop problem-solving abilities and sales techniques, equipping employees with versatile competencies valuable across the fitness and service industries.
Many believe this job is just answering phones and checking members in. In reality, it requires proactive problem resolution, promoting wellness programs, and fostering community connections, making it a dynamic and impactful frontline role within the fitness sector.
Brisbane’s close-knit community vibe translates into a friendly, collaborative club atmosphere. Representatives often engage with regular members and local fitness enthusiasts, creating personalized experiences that reflect the area's welcoming and health-conscious lifestyle.
Yes, shifts often cover mornings, evenings, weekends, and holidays to accommodate member needs. Flexibility is key in this role, allowing employees to balance work-life demands while supporting the club’s varied schedule and peak activity times.