NexlintoMember Services Representative
Company : Crunch Fitness
Location : Belleville, MI, 48112
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Belleville emphasizes a vibrant, team-focused environment where passion for fitness blends with customer service. Unlike typical front desk jobs, this role involves actively promoting club amenities and fostering a community feel, making it ideal for those who enjoy dynamic, people-centric work within the fitness sector.
Yes, Crunch Fitness offers competitive hourly pay with bonus incentives, health benefits for eligible staff, and a complimentary gym membership. These benefits reflect their commitment to employee wellness and professional growth, distinguishing their package in the Belleville job market.
Strong interpersonal skills, upbeat attitude, and multitasking ability in fast-paced settings are key. Being comfortable with scheduling software and having a genuine interest in fitness and wellness greatly enhance prospects in this role locally.
Daily duties include greeting members, managing check-ins, handling inquiries via phone or email, promoting club programs, and maintaining an organized front desk. Being adaptable to fluctuating member needs and supporting sales efforts are also common.
Belleville's growing fitness industry, including brands like Crunch Fitness, shows moderate demand for member-focused roles. While competition exists, candidates with customer service expertise and fitness enthusiasm tend to find opportunities relatively accessible here.
Belleville offers manageable commute times due to its suburban layout, favoring candidates living nearby. However, reliance on personal vehicles is common since public transit options are limited, which applicants should consider when planning work schedules.
Typical pay ranges around $13 to $16 hourly, with additional performance bonuses. This aligns with regional market rates for entry to mid-level customer service roles in fitness centers, balancing competitive wages with valuable employee benefits.
Absolutely. Crunch Fitness encourages career progression into supervisory or managerial roles, leveraging in-house training and hands-on experience. Demonstrating leadership and sales aptitude can fast-track advancement in this expanding fitness brand.
Beyond client interaction, success hinges on promoting club amenities effectively, resolving member issues swiftly, and using membership systems efficiently. A proactive, energetic approach that aligns with the fitness industry's pace sets top performers apart.
Crunch Fitness fosters an energetic, inclusive atmosphere where representatives act as community ambassadors. This role blends operational support with genuine member engagement, reflecting the brand’s commitment to wellness and team camaraderie.