NexlintoMember Services Representative
Company : Crunch Fitness
Location : Maple Heights, OH, 44137
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Maple Heights, OH
Popular Searches for Member Services Representative
Frequently Asked Questions
Success in this role demands excellent communication, the ability to multitask efficiently under pressure, and a genuine passion for fitness culture. Familiarity with membership software and a friendly, approachable demeanor enhance member engagement in fast-paced club environments like those in Maple Heights, OH.
Entry-level reps often progress into leadership roles such as Member Service Manager or Coordinator. Gaining experience in sales, customer relations, and club operations at fitness centers opens doors for advancement within growing companies, especially in energetic markets like Maple Heights.
Handling multiple member inquiries simultaneously, managing check-in systems, and resolving complaints promptly are common hurdles. The role requires balancing friendly service with operational efficiency to maintain a welcoming atmosphere during peak hours.
Crunch Fitness emphasizes energetic interaction and community building more than typical front desk duties. Representatives are encouraged to promote club amenities actively and contribute to a supportive team culture, aligning with the brand’s vibrant, member-focused environment.
This role offers perks like free gym membership and performance bonuses which may not be standard in all local clubs. Crunch Fitness also fosters career growth within a nationally expanding brand, making Maple Heights a strategic location for fitness service careers.
Maple Heights shows moderate demand for fitness service roles, with Crunch Fitness attracting energetic candidates interested in wellness careers. Competition tends to favor applicants with strong customer service backgrounds and flexible availability for shifts.
Typical hourly wages range from $12 to $16, influenced by experience and shift flexibility. Crunch Fitness offers competitive pay coupled with incentive bonuses, reflecting local industry standards and rewarding outstanding member engagement.
Representatives act as the club’s welcoming face, personalizing service to boost member satisfaction. At Crunch, this means not only managing administrative tasks but also inspiring members through positive energy and promoting health-focused programs.
Beyond standard front desk functions, this position involves actively supporting membership sales, scheduling tours, and fostering a vibrant community feel. This proactive approach aligns with Crunch Fitness’ mission to engage and motivate members.
Crunch Fitness locations in Maple Heights are generally accessible via major roads, with parking available. Commuters from surrounding suburbs find it manageable, although rush hour traffic may slightly impact travel times during peak shifts.