NexlintoMember Services Representative
Company : Crunch Fitness
Location : Middlefield, CT, 06455
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Middlefield, CT has a growing demand for fitness and wellness roles, but local competition for Member Services Representatives remains moderate. Candidates with strong customer service skills and flexibility often stand out, especially in community-focused gyms like Crunch Fitness.
Most employees in Middlefield rely on personal vehicles due to limited public transit. Proximity to Crunch Fitness can reduce commute times, which is a key factor as shifts may include evenings and weekends, making flexible transportation essential.
Proficiency in multitasking, conflict resolution, and clear communication elevates performance. Being adept at promoting membership benefits and handling inquiries with empathy also distinguishes top Member Services Representatives in fast-paced environments.
Absolutely. Many begin at the front desk and progress into supervisory roles, membership management, or sales coordination. Gaining fitness industry knowledge and leadership experience can propel upward mobility within companies like Crunch Fitness.
Daily duties often include greeting guests, managing check-ins, resolving member issues promptly, and supporting membership sales efforts. Maintaining an organized front desk and collaborating with team members ensures smooth club operations.
Crunch Fitness emphasizes a vibrant, energetic atmosphere where representatives are not just administrative but community builders. The role integrates fitness enthusiasm with customer service, offering perks like free membership and a team-oriented culture.
Employees enjoy competitive hourly wages, performance bonuses, health benefits eligibility, and 401(k) options. Additionally, the free Crunch Fitness membership and career development opportunities make this position financially and professionally rewarding locally.
Based on regional data, Member Services Representatives in Middlefield typically earn between $14 and $18 per hour. Crunch Fitness offers competitive hourly pay alongside bonuses, aligning well with local market standards for customer service roles.
Crunch Fitness provides training in customer relationship management systems and encourages teamwork to handle busy periods effectively. Emphasis on clear communication and problem-solving skills helps representatives maintain member satisfaction even during peak times.
A genuine interest in fitness enhances rapport with members, enabling representatives to promote programs authentically. This enthusiasm fosters community connection, improves member engagement, and contributes to personal job satisfaction within Crunch’s energetic culture.