NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bristol, PA, 19007
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Bristol's fitness industry is growing steadily, creating moderate competition for Member Services Representative roles. Employers like Crunch Fitness seek candidates with strong interpersonal skills, so standing out with customer service experience and local knowledge can improve your chances in this area.
Traffic patterns around Bristol, PA, especially during peak hours, can extend commute times. Prospective Member Services Representatives should consider flexible scheduling or public transit options to manage travel efficiently, helping maintain punctuality and energy for front desk duties.
Beyond basic customer interaction, this role demands adeptness in managing fitness memberships, promoting wellness programs, and multitasking under pressure. Strong communication tailored to health-conscious clients sets these representatives apart from general customer service positions.
While not always mandatory, familiarity with fitness environments enhances your ability to connect with members and promote club amenities. Passion for wellness and a positive attitude often outweigh formal experience in this dynamic role.
This position serves as a gateway to roles like membership sales specialist, fitness coordinator, or management within fitness clubs. Developing leadership and sales skills here opens doors to broader opportunities in the health and wellness sector.
Crunch Fitness emphasizes a lively, team-oriented atmosphere combined with career development chances. Representatives here enjoy perks such as free gym memberships and incentive bonuses, fostering both personal wellness and professional growth.
Employees receive competitive hourly wages, performance bonuses, health plans for eligible staff, and 401(k) options. Additionally, access to a free gym membership and a collaborative environment makes it a rewarding workplace for fitness enthusiasts.
Typical hourly pay for this position in Bristol averages between $13 and $17, depending on experience and shift timings. Crunch Fitness often supplements base wages with bonus incentives, making total compensation attractive within the local fitness job market.