NexlintoMember Services Representative
Company : Crunch Fitness
Location : Matawan, NJ, 07747
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Matawan, NJ
Popular Searches for Member Services Representative
Frequently Asked Questions
Matawan’s fitness sector has seen growing demand for Member Services Representatives, fueled by community wellness trends. Candidates with strong interpersonal skills and flexible schedules tend to stand out, as many gyms like Crunch Fitness emphasize energetic, customer-centric team members in this suburban NJ market.
While formal certifications aren’t mandatory, familiarity with scheduling software and basic health club protocols can provide an edge. Employers in Matawan often appreciate candidates with customer service experience combined with a passion for fitness and wellness, enhancing member engagement.
Mastering multitasking, conflict resolution, and clear communication is key. The role demands juggling member inquiries, promoting club amenities, and managing check-ins simultaneously, requiring emotional intelligence and adaptability to maintain a welcoming atmosphere.
This position can be a launchpad toward roles like Member Service Manager or Club Operations Lead, especially in expanding franchises like Crunch Fitness. Gaining experience in sales, membership retention, and team collaboration opens doors to supervisory responsibilities.
Crunch Fitness emphasizes creating a fun, energetic environment where the representative is more than a front desk role—they act as community builders. This means active promotion of programs and fostering member relationships are prioritized alongside operational tasks.
Beyond competitive pay, Crunch offers incentives tied to performance and a complimentary membership, enhancing employee wellness. The culture promotes teamwork and growth, making it attractive for those wanting to blend career development with fitness passion.
In Matawan, such roles usually pay between $14 and $18 per hour, depending on experience and shift flexibility. Crunch Fitness aligns with this range, often complementing base pay with bonuses and benefits like health coverage for eligible staff.
Handling a member complaint about facility issues requires patience and prompt escalation. The representative should listen actively, empathize, and communicate clearly while following company protocols, ensuring the member feels valued and their concern addressed swiftly.
Representatives engage members by actively promoting club programs and creating a welcoming front-line presence. This role supports not just transactions but fosters a sense of belonging, encouraging member retention through positive interactions.