NexlintoMember Services Representative
Company : Crunch Fitness
Location : Afton, MN, 55001
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Handling multiple member requests simultaneously is key for success at Crunch Fitness in Afton. Representatives often juggle check-ins, answering calls, and promoting club programs while maintaining a welcoming front desk presence—skills that reflect the dynamic pace expected in this community-focused fitness environment.
Top-tier representatives excel with warm communication, empathy, and proactive problem-solving. These traits help build trust and motivate members, ensuring a positive experience that supports retention and reflects Crunch Fitness’s energetic, member-first culture.
Career paths often lead from front desk roles to supervisory or managerial positions within member services or club operations. Demonstrating leadership, sales aptitude, and a passion for wellness can open doors to higher roles in this expanding fitness brand.
Employees enjoy competitive hourly wages plus performance bonuses, health benefits, 401(k) participation after tenure, and complimentary gym memberships. This package fosters wellness and rewards dedication, aligning with the company’s commitment to a vibrant, supportive workplace.
Afton’s community-oriented vibe means representatives often engage deeply with local members, enhancing job satisfaction but requiring adaptability to diverse fitness needs. The smaller city setting may offer less competition but demands excellent local relationship-building skills.
Local demand remains steady due to growing interest in wellness and community fitness spots like Crunch Fitness. While the market is competitive, candidates with strong customer service and scheduling skills stand out in this regional hiring landscape.
Crunch Fitness emphasizes a vibrant, team-centric atmosphere where the member services role doubles as a community ambassador. This focus on energy and relationship-building sets it apart from gyms that prioritize transactional interactions.
Flexible availability is essential, with shifts covering mornings, evenings, weekends, and holidays to meet member needs. This setup suits those who thrive in varied hours and seek a dynamic work-life rhythm within a fitness environment.
Hourly pay typically ranges from $13 to $17, reflecting local market rates and role responsibilities. Additional performance bonuses and benefits enhance total earnings, making this position competitive within the fitness services sector.
While not always mandatory, certifications in customer service or basic fitness knowledge can improve candidacy. Familiarity with membership software and a passion for wellness resonate well in Afton’s community-driven fitness scene.