NexlintoMember Services Representative
Company : Crunch Fitness
Location : Wayland, MI, 49348
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes creating a vibrant, community-focused atmosphere, so this role blends customer interaction with active promotion of wellness programs. Compared to other gyms in Wayland, MI, this position offers dynamic team collaboration and career growth opportunities in a fast-expanding brand.
At Crunch Fitness, representatives must handle high-energy environments while managing multiple member inquiries across phone, email, and in-person. The role demands balancing fast-paced operations with personalized service, which can be more intense than at smaller or less busy gyms in Wayland.
Daily duties include greeting members warmly, managing check-ins, updating accounts, and promoting club programs. Handling member concerns and supporting membership sales are also vital, requiring strong communication and multitasking skills tailored to fitness club environments.
Interpersonal communication, problem-solving, and the ability to stay organized during busy shifts are crucial. Familiarity with membership software and a genuine passion for wellness boost performance, especially when engaging members to enhance their club experience.
Wayland's growing fitness market has increased openings for customer service roles in gyms like Crunch Fitness. Local demand is steady, with employers seeking energetic candidates who can foster community and contribute to member retention amid rising competition.
Many candidates find that proximity to club locations affects work-life balance, especially with shifts spanning mornings, evenings, and weekends. Wayland's layout generally allows manageable commutes, but traffic during peak hours can influence punctuality.
Entry-level pay typically ranges from $12 to $16 per hour, often complemented by performance bonuses and benefits. Crunch Fitness offers competitive hourly rates aligned with local standards, along with incentives that reward excellent member service.
This role serves as a gateway to leadership positions, such as Member Services Manager, by providing hands-on experience with membership systems and customer engagement. Crunch Fitness encourages internal advancement, making it ideal for those passionate about fitness careers.
Crunch Fitness fosters a team-oriented, energetic culture where representatives are empowered to inspire members. Unlike some gyms, it offers free memberships and performance bonuses, enhancing employee motivation and satisfaction within a supportive environment.
Representatives are trained to create positive first impressions, use active listening to address concerns quickly, and proactively promote club amenities. The focus is on building lasting relationships that encourage member loyalty and engagement within the Crunch community.