NexlintoMember Services Representative
Company : Crunch Fitness
Location : Camden, NJ, 08105
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Having a blend of energetic communication, quick problem-solving, and genuine enthusiasm for wellness helps you excel as a Member Services Representative. These traits foster positive member interactions in fast-paced environments like Crunch Fitness, enhancing member loyalty and satisfaction.
A typical day involves warmly greeting members, managing check-ins, fielding inquiries, and supporting membership sales. Balancing multitasking with maintaining an organized front desk ensures smooth club operations and a welcoming atmosphere for all guests.
Entry-level Member Services Representatives can advance into roles like Member Services Coordinator, Manager, or even Director positions. Developing leadership, sales, and operational skills within a brand like Crunch Fitness opens doors to broader responsibilities and upward mobility.
Camden's fitness industry is growing, creating steady demand for member-focused roles. While competition exists, candidates with strong interpersonal skills and flexible availability tend to stand out, benefiting from local employers prioritizing community engagement and member retention.
Camden offers multiple public transit routes and manageable driving distances, but rush hour traffic can affect timing. Flexibility with shifts, including evenings and weekends, helps accommodate diverse commuting needs while aligning with club operational hours.
Crunch Fitness emphasizes a vibrant, team-oriented culture and offers perks like free membership and performance bonuses. Their Member Services Representatives are encouraged to actively promote wellness programs, making the role more dynamic than a typical front desk job.
The company fosters growth through training, collaborative teamwork, and opportunities to take on leadership tasks. Performance incentives and clear career pathways within the rapidly expanding Crunch brand motivate representatives to advance their fitness industry careers.
Hourly wages for Member Services Representatives in Camden typically range from $14 to $18, depending on experience. Crunch Fitness supplements this with performance bonuses, health benefits, and 401(k) options, making total compensation competitive within the local fitness sector.
Basic computer proficiency is sufficient, including familiarity with scheduling software and member databases. Crunch Fitness provides training to ensure smooth handling of account updates and appointment bookings, enabling efficient front desk support.
Beyond check-ins, representatives engage members by explaining club amenities, promoting wellness programs, and resolving concerns promptly. Their proactive support helps cultivate a welcoming community atmosphere that encourages member retention and satisfaction.