NexlintoMember Services Representative
Company : Crunch Fitness
Location : Riverton, NJ, 08076
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Riverton's fitness industry is growing steadily, with several clubs seeking Member Services Representatives. Competition tends to be moderate, favoring candidates who combine excellent interpersonal skills with a passion for wellness. Local demand often spikes during new gym openings or seasonal membership drives.
While formal certifications aren’t mandatory, familiarity with customer management software and a background in fitness or wellness enhances candidacy. Employers in Riverton value candidates who demonstrate adaptability and efficient communication, reflecting the region’s community-focused service culture.
Unlike generic customer service roles, Member Services Representatives often blend membership sales, fitness promotion, and front desk operations. Their work fosters community engagement and wellness advocacy, requiring a dynamic mix of sales skills and genuine enthusiasm for healthy lifestyles.
This role serves as a launchpad into fitness management or sales leadership. Demonstrating strong problem-solving and team collaboration at the front desk can lead to supervisory roles, membership management positions, or specialized wellness consultant careers within the fitness industry.
Daily tasks revolve around warmly greeting members, managing check-ins, addressing account questions, and promoting club programs. Handling inquiries over phone or email and maintaining front desk organization are also crucial, requiring multitasking and a service-oriented mindset.
Crunch Fitness emphasizes energetic, community-driven service. Their representatives act as ambassadors who motivate members, foster a welcoming atmosphere, and contribute to a fun, team-centric environment, aligning with the brand’s vibrant and inclusive fitness philosophy.
Employees enjoy competitive hourly wages plus performance bonuses, health benefits for eligible staff, and 401(k) options after tenure. Notably, reps receive complimentary Crunch Fitness memberships, boosting personal wellness alongside career growth in a lively workplace.
Typical pay spans from $14 to $18 per hour depending on experience and hours. Crunch Fitness offers competitive wages supplemented by incentives, making it a financially rewarding role within Riverton’s fitness sector.
Riverton’s accessible roadways and public transit routes ease travel to fitness clubs. Many employees appreciate flexible shifts that accommodate peak traffic hours, ensuring a manageable commute whether driving or using bus services.
Yes, flexibility is key since member needs peak during mornings, evenings, and weekends. Crunch Fitness expects reps to adapt to varied hours, supporting club operations while balancing personal commitments, which suits dynamic lifestyles.