NexlintoMember Services Representative
Company : Crunch Fitness
Location : Coppell, TX, 75019
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Coppell's fitness and wellness sector is growing, increasing demand for Member Services Representatives. Competition is moderate, favoring candidates with strong customer interaction skills and flexibility. Local employers like Crunch Fitness seek energetic team players ready to engage with a health-conscious community actively.
While no strict certifications are mandatory, familiarity with membership management software and CPR certification can set candidates apart in Coppell. Employers value those who understand local health regulations and can swiftly handle customer inquiries to maintain a safe, welcoming environment.
This role blends front desk operations with personalized member engagement, requiring multitasking between greeting guests, managing accounts, and supporting membership sales. Unlike generic customer service jobs, it demands fitness knowledge and the ability to promote wellness programs effectively.
Starting as a Member Services Representative can lead to supervisory roles or specialized positions like Membership Sales Coordinator. Growth hinges on demonstrated leadership, sales success, and mastery of client relationship management within the fitness industry.
Hourly pay for this role in Coppell usually ranges from $12 to $17, influenced by experience and additional incentives. Crunch Fitness offers competitive wages plus bonuses, aligning with local market trends for client-focused fitness staff.
Crunch Fitness emphasizes a vibrant, team-oriented culture, blending performance bonuses with free gym memberships. This approach fosters career growth while encouraging representatives to engage deeply with fitness communities, making the role more dynamic than traditional front desk jobs.
Crunch Fitness looks for candidates who combine enthusiasm for fitness with strong interpersonal skills. Flexibility, a positive attitude, and the ability to handle fast-paced environments are critical to thrive and contribute to their energetic club atmosphere.
Mastering communication, problem-solving, and multitasking are key. Gaining familiarity with membership software and cultivating a genuine passion for fitness and wellness also greatly enhance job performance and member satisfaction.
Representatives focus on direct member interaction and front desk duties, while Coordinators often handle behind-the-scenes membership logistics and support management. The former requires a more personable, on-the-floor presence.
Balancing multiple member requests, managing check-ins efficiently, and resolving concerns promptly can be demanding. Maintaining professionalism and calmness ensures smooth operations despite high foot traffic and phone volume.