NexlintoMember Services Representative
Company : Crunch Fitness
Location : Emmett, ID, 83617
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Emmett's growing fitness scene has increased demand for Member Services Representatives, especially at popular gyms like Crunch Fitness. While competition exists, candidates with strong interpersonal skills and local availability tend to stand out in this community-focused market.
Although no formal certifications are mandatory, having basic knowledge of fitness or wellness certifications can enhance credibility. In Emmett, employers appreciate candidates who understand wellness trends and can effectively communicate club benefits to members.
Key skills include excellent communication, multitasking under pressure, and a friendly demeanor. Proficiency with membership software and problem-solving abilities are also essential to manage inquiries and enhance member satisfaction efficiently.
Starting as a Member Services Representative can lead to roles like Membership Coordinator or Club Manager. Demonstrating leadership and deep knowledge of club operations often opens doors to supervisory and specialized positions within fitness clubs.
Crunch Fitness emphasizes energetic customer engagement and community building. Representatives here not only handle administrative tasks but also inspire member motivation, making the position vibrant and integral to the club's culture.
Daily duties blend welcoming members, managing check-ins, promoting club perks, and resolving concerns swiftly. At Crunch, the role also involves teamwork and supporting membership sales, ensuring a dynamic front desk experience.
Crunch Fitness offers performance incentives and career growth paths within its expanding network. Employees showing commitment and customer focus can progress into management or specialized fitness support roles, supported by internal training resources.
In Emmett, Member Services Representatives generally earn between $12 and $15 per hour, reflecting local market rates and the fitness industry standard. Crunch Fitness also provides bonuses and benefits, enhancing total compensation.
Emmett’s small-town layout typically means manageable commute times, but flexibility is key as shifts can include mornings, evenings, weekends, and holidays. Planning around peak hours helps balance personal and work life effectively.