NexlintoMember Services Representative
Company : Crunch Fitness
Location : East Hartford, CT, 06118
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
A Member Services Representative in East Hartford plays a crucial role by warmly greeting members, managing check-ins, and promoting club amenities. Their interpersonal skills ensure a welcoming atmosphere, boosting member satisfaction and retention in a competitive fitness market.
Unlike typical customer service positions, this role blends fitness enthusiasm with operational duties like scheduling tours and supporting membership sales. It demands multitasking in a dynamic environment, combining interpersonal communication with a passion for wellness.
Candidates usually have strong communication and problem-solving skills, basic computer proficiency, and a positive attitude. Familiarity with membership management systems and the ability to thrive under fast-paced conditions are highly valued in this role.
East Hartford's growing fitness community sees steady demand for energetic Member Services Representatives. Local employers prioritize candidates with flexible schedules who can engage a diverse member base, reflecting the area's increasing wellness focus.
Crunch Fitness encourages career progression by providing performance incentives and internal promotions. Employees often transition into management or specialized roles, benefiting from the company's expansion and supportive team culture in East Hartford.
At Crunch Fitness, representatives serve as brand ambassadors, combining customer service with active promotion of club programs. The role emphasizes fostering community and personal connections, setting it apart from more transactional front-desk jobs.
In East Hartford, Member Services Representatives typically earn between $14 and $18 per hour. Crunch Fitness offers competitive hourly rates complemented by performance bonuses and benefits, aligning with regional standards for customer service roles.
Handling diverse member issues requires patience and quick resolution skills. Balancing front desk duties with problem-solving under time pressure is essential to maintain a positive club atmosphere and uphold Crunch Fitness's customer service standards.
East Hartford's close-knit community fosters frequent member interactions, encouraging Representatives to build personal rapport. This environment enhances job satisfaction by enabling employees to contribute directly to member wellness journeys.
Representatives juggle greeting guests, managing inquiries, coordinating tours, and maintaining front desk organization simultaneously. This requires excellent time management and adaptability to ensure smooth club operations and member satisfaction.