NexlintoMember Services Representative
Company : Crunch Fitness
Location : Glassport, PA, 15045
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In busy times, a Member Services Representative at Crunch Fitness efficiently manages simultaneous member check-ins, inquiries, and phone communications while maintaining a welcoming atmosphere. Prioritizing multitasking and quick problem-solving ensures smooth front desk operations during peak hours in Glassport’s fast-paced fitness environment.
Exceptional interpersonal communication, a genuine enthusiasm for wellness, and the ability to resolve member issues promptly set top Member Services Representatives apart. Mastery of scheduling software and adaptability during fluctuating workloads further enhance performance in member-centric roles.
Starting as a Member Services Representative opens doors to supervisory roles, membership sales management, or wellness program coordination. Crunch Fitness's growth-oriented culture often encourages internal promotions, allowing motivated individuals to build long-term careers within the fitness sector.
Glassport shows a steady demand for customer-focused roles in health and recreation, with local employers valuing flexibility and community engagement. Job seekers often benefit from highlighting their adaptability and local connections when applying for member service positions here.
Glassport’s hourly wages for Member Services Representatives typically align with regional averages, ranging from $13 to $16 per hour. Proximity to larger markets may influence slight differences, but Crunch Fitness offers competitive pay combined with performance incentives to attract quality candidates.
Crunch Fitness emphasizes a vibrant team atmosphere, offering free gym membership perks and clear pathways for advancement. The role blends customer interaction with wellness passion, creating a unique balance unlike more transactional front desk jobs at conventional gyms.
Crunch Fitness provides ongoing training, performance bonuses, and health benefits, fostering both professional growth and well-being. The culture encourages collaboration, motivating representatives to deliver exceptional member experiences while enjoying career progression opportunities.
Annual earnings for this role usually fall between $27,000 and $33,000, factoring in hourly wages and potential bonuses. Crunch Fitness complements compensation with benefits like health coverage and a free gym membership, improving overall employment value.
Employers here prioritize strong communication, customer service experience, and familiarity with membership software. Flexibility to cover varied shifts, including weekends and holidays, is often essential due to Glassport’s active community schedules.
Managing diverse member needs, resolving complaints efficiently, and juggling multiple front desk tasks simultaneously are common challenges. Developing patience, quick decision-making skills, and proficiency with club management tools can greatly improve daily effectiveness.