NexlintoMember Services Representative
Company : Crunch Fitness
Location : Canonsburg, PA, 15317
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, community-focused atmosphere where the Member Services Representative acts as the club’s welcoming face. Unlike other gyms, this role blends customer interaction with promoting fitness programs, fostering a supportive team environment, and offering career growth opportunities unique to Crunch's expanding brand.
Strong interpersonal communication, multitasking under pressure, and a genuine passion for fitness are crucial. Familiarity with membership management software and problem-solving abilities tailored to member needs in a fast-paced club environment will set candidates apart in Canonsburg’s competitive fitness market.
Daily tasks include greeting members warmly, managing check-ins, addressing inquiries via phone or in-person, promoting club amenities, and collaborating with team members to maintain an organized front desk. Flexibility for varied shifts, including evenings and weekends, is essential for smooth club operations.
Canonsburg's growing interest in health and wellness boosts demand for fitness club roles. The area’s community-oriented culture means Member Services Representatives must balance customer service excellence with local engagement, making these positions especially pivotal in sustaining member loyalty.
Canonsburg's suburban layout may require personal transport for timely arrival during varied shifts, including weekends and holidays. Prospective employees should factor in flexible scheduling and potential peak hours to maintain consistent member service and support club operations effectively.
Hourly wages typically range between $13 and $17 depending on experience and shift flexibility. Crunch Fitness supplements pay with performance bonuses and benefits, making their compensation package attractive compared to similar roles within the local fitness industry.
At Crunch, this position transcends front desk duties by offering meaningful member interactions, opportunities to promote wellness programs, and pathways for professional growth. The role nurtures leadership skills and fitness knowledge, ideal for those aiming to build a long-term career in health and customer service.
Employees benefit from free gym memberships, fostering personal health alongside professional responsibilities. The energetic, team-driven culture motivates representatives to engage with members authentically, creating a rewarding environment that supports both individual and community wellness.
Crunch Fitness combines competitive pay, comprehensive health benefits, and a dynamic workplace culture tailored to fitness enthusiasts. Their emphasis on member engagement and employee development distinguishes their roles amid Canonsburg’s expanding recreational and wellness job opportunities.
Crunch offers hands-on training in customer relations, membership systems, and sales support, alongside mentorship from management. This holistic approach equips representatives with versatile abilities, enhancing career prospects within fitness and broader customer service sectors.