NexlintoMember Services Representative
Company : Crunch Fitness
Location : Glastonbury, CT, 06033
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Glastonbury's fitness sector shows steady demand for Member Services Representatives, fueled by growing health trends. While competition exists, candidates with strong customer service skills and a passion for wellness often stand out, particularly in community-centric clubs like Crunch Fitness.
High member volume during peak hours can require quick multitasking and problem-solving. Representatives must balance welcoming members, managing inquiries, and supporting membership sales efficiently while maintaining a positive, energetic atmosphere.
While both roles focus on member interaction, the Representative primarily handles front desk duties, check-ins, and immediate member support. Coordinators often engage more in behind-the-scenes scheduling, program coordination, and may assist with membership retention strategies.
Mastery in communication, problem-solving, and sales aptitude can open doors to supervisory roles. Deep knowledge of fitness programs and a genuine passion for wellness enhance credibility, making candidates prime for leadership or member service management positions.
While not always mandatory, certifications in customer service excellence or fitness industry knowledge (like CPR or wellness coaching) can boost employability. Local employers appreciate candidates familiar with regional health regulations and customer engagement best practices.
Crunch Fitness emphasizes a vibrant, team-oriented culture with growth opportunities. Their representatives are encouraged to act as community ambassadors, combining energetic member support with active promotion of wellness programs, creating a uniquely dynamic workplace.
Crunch Fitness offers flexible scheduling, including mornings, evenings, and weekends, accommodating diverse lifestyles. This approach helps representatives manage personal commitments while thriving in a fast-paced, supportive environment.
Hourly pay usually ranges between $14 and $18, influenced by experience and performance incentives. Crunch Fitness supplements base wages with bonuses and benefits, including membership perks, enhancing the overall compensation package.
While prior fitness experience is advantageous, employers in Glastonbury often prioritize strong customer service skills and enthusiasm for wellness. Demonstrating adaptability and a positive attitude can outweigh direct industry background.
Fitness centers in Glastonbury like Crunch Fitness periodically open Member Services Representative positions, especially as community health awareness rises. Candidates may find hiring cycles tied to seasonal membership surges, making timely applications crucial.