NexlintoMember Services Representative
Company : Crunch Fitness
Location : Haskins, OH, 43525
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes energetic customer engagement and community-building, so a Member Services Representative here not only manages front desk duties but also promotes club programs actively. This role blends sales support with exceptional member care, making it more dynamic compared to standard gym receptionist jobs.
In Haskins, OH, strong interpersonal communication, quick problem resolution, and multitasking under busy conditions are key. Familiarity with membership software and a genuine passion for fitness will set candidates apart when applying for local member services roles.
Absolutely, starting as a Member Services Representative can lead to roles like Member Services Manager or Club Operations Coordinator. Demonstrating leadership and sales acumen in this role often opens doors to supervisory positions or specialized fitness program coordination.
Crunch Fitness offers competitive hourly wages plus bonus incentives, a free gym membership, and eligibility for health benefits and 401(k) plans after tenure. Their team-oriented culture also fosters career growth within a rapidly expanding brand, providing more than typical gym perks.
The Haskins area has a modest but steady demand for fitness-related customer service roles, with local gyms like Crunch Fitness expanding. Candidates with flexible schedules and customer-first attitudes tend to have an advantage in securing positions.
Crunch Fitness attracts candidates passionate about health and wellness, making the Member Services Representative role fairly competitive locally. However, those with strong communication skills and a proactive mindset can stand out in this community-driven environment.
Member Services Representatives in Haskins typically earn between $12 and $16 per hour, with Crunch Fitness offering competitive hourly rates plus performance-based bonuses, aligning well with regional standards for customer service roles in fitness centers.
At Crunch Fitness, Member Services Representatives act as key ambassadors, collaborating closely with management and staff to ensure smooth daily operations. Their role supports sales, customer satisfaction, and club promotion, making them vital to the gym’s overall success.
Daily duties include warmly greeting members, assisting with check-ins and account updates, addressing inquiries, and promoting club offerings. This role requires a balance of friendliness and efficiency to maintain a welcoming atmosphere throughout busy hours.