NexlintoMember Services Representative
Company : Crunch Fitness
Location : Moorestown, NJ, 08057
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
The Moorestown area sees moderate competition for fitness-related customer service roles like the Member Services Representative at Crunch Fitness. Candidates with strong interpersonal skills and a passion for wellness tend to stand out, especially given local demand for energetic staff who can engage with a community-focused clientele.
Working at Crunch Fitness in Moorestown requires flexibility for early mornings, evenings, weekends, and holidays. The fast-paced environment means adapting to varying member traffic patterns, which can affect shift timing and workload intensity, demanding excellent time management and multitasking abilities.
Successful Member Services Representatives excel by combining upbeat communication, swift problem-solving, and proficiency in membership software. The ability to foster genuine member connections while managing inquiries efficiently sets top performers apart in customer-centric fitness environments.
Starting as a Member Services Representative can lead to roles in membership sales, team leadership, or club management. Demonstrating reliability, sales aptitude, and leadership within a fitness company like Crunch Fitness opens pathways to specialized roles such as Member Services Manager or Director.
Unlike typical customer service jobs, Member Services Representatives blend sales promotion with community engagement in a fitness setting. This role demands not only handling inquiries but also inspiring members to utilize club amenities, which requires a unique combination of enthusiasm and industry knowledge.
Crunch Fitness supports its Member Services Representatives with benefits like free gym memberships, performance bonuses, and health coverage eligibility. This blend of wellness perks and financial incentives fosters a motivating work atmosphere tailored for fitness enthusiasts.
The energetic, team-driven culture at Crunch Fitness encourages Member Services Representatives to engage actively with members and colleagues. This environment promotes positivity, collaboration, and career growth, making daily tasks more rewarding and community-focused.
In Moorestown, NJ, Member Services Representatives typically earn between $14 and $18 per hour. Crunch Fitness aligns with this market range, offering competitive pay supplemented by performance-based bonuses and potential health benefits for qualifying employees.
At Crunch Fitness, Member Services Representatives are pivotal in seamless club operations, balancing front desk management with member engagement. They ensure smooth check-ins, promote programs, and collaborate with management, making them essential to both customer satisfaction and operational efficiency.
Prospective candidates should note Moorestown’s suburban setting with accessible transportation options, which influences commute times. Additionally, the area's growing fitness market means steady demand, but also requires adaptability to a diverse member base and competitive hiring processes.