NexlintoMember Services Representative
Company : Crunch Fitness
Location : Garden City, ID, 83714
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Excelling as a Member Services Representative in Garden City involves strong interpersonal skills, multitasking under pressure, and familiarity with membership systems. Local employers value candidates who blend friendliness with efficiency to enhance member experiences at fitness clubs like Crunch Fitness.
A typical day includes warmly greeting members, managing check-ins, handling inquiries both in person and via phone, promoting club offerings, and maintaining an organized front desk. Flexibility to adjust during busy hours is essential for smooth operations.
Starting as a Member Services Representative opens doors to roles such as Member Services Manager or Club Operations Coordinator. Crunch Fitness supports growth through training and internal promotions, ideal for those passionate about fitness and customer engagement.
At Crunch Fitness, the role blends customer service with fitness enthusiasm, creating a vibrant community atmosphere. Representatives enjoy perks like free gym membership and incentives, fostering a positive work environment distinct from traditional front desk jobs.
Crunch Fitness expects representatives to be energetic, approachable, and proactive in member engagement. They must support sales efforts, handle concerns tactfully, and collaborate closely with management to uphold the brand's dynamic and inclusive culture.
In Garden City, Member Services Representatives generally earn between $13 and $18 per hour, depending on experience and shift timings. Crunch Fitness offers competitive hourly wages complemented by performance bonuses and health benefits for eligible employees.
Garden City's growing fitness industry fuels demand for personable front desk professionals. While entry-level roles are accessible, candidates with customer service experience and a passion for wellness often stand out amid moderate local competition.
Though no formal certifications are mandated locally, having first aid or customer service training can enhance employability. Employers like Crunch Fitness appreciate candidates who demonstrate commitment to safety and member well-being.
Crunch Fitness fosters a lively, team-oriented environment where representatives are encouraged to inspire members and support club goals. The inclusive culture promotes collaboration, career growth, and fun, making it more than a standard customer service role.
Crunch Fitness emphasizes high energy and community engagement, requiring representatives to juggle fast-paced member interactions with promotional tasks. Adapting quickly and maintaining enthusiasm distinguishes success in this role over more routine front desk positions.