NexlintoMember Services Representative
Company : Crunch Fitness
Location : Tustin, CA, 92781
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Tustin, CA shows a steady demand for Member Services Representatives, especially in fitness clubs like Crunch Fitness. Competition is moderate due to a growing wellness community, but candidates with strong customer service skills and flexibility in shifts tend to stand out in this local market.
While no mandatory certifications exist, possessing CPR training or basic fitness knowledge can boost employability at gyms in Tustin. Employers like Crunch Fitness appreciate candidates familiar with wellness industry standards and who can multitask efficiently in customer-focused environments.
Expertise in managing memberships, promoting fitness programs, and creating a welcoming atmosphere distinguishes this role. Unlike generic customer service positions, it demands enthusiasm for health and community engagement, plus quick problem-solving amidst high foot traffic.
Starting as a Member Services Representative can lead to supervisory roles or management within fitness clubs. Demonstrating leadership, sales aptitude, and a passion for wellness often opens doors to positions like Director of Member Services or Club Operations Manager.
Daily tasks include greeting members, processing check-ins, handling inquiries, promoting club benefits, and maintaining front desk orderliness. Balancing administrative duties with friendly member interaction is key to ensuring a positive club experience.
Crunch Fitness emphasizes an energetic, team-focused environment where reps actively inspire wellness and create community bonds. The role integrates sales support and member engagement more deeply than typical front desk positions, fostering career growth within a dynamic brand.
Beyond competitive hourly wages, Crunch rewards employees with performance bonuses, health benefits, 401(k) plans after tenure, and complimentary gym access. This package supports both financial wellness and personal fitness, enhancing job satisfaction.
In Tustin, Member Services Representatives typically earn between $15 and $19 per hour. Crunch Fitness offers competitive hourly rates complemented by incentives, reflecting local living costs and the role’s customer service demands.