NexlintoMember Services Representative
Company : Crunch Fitness
Location : Maybrook, NY, 12543
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness thrives on a fast-moving environment, requiring Member Services Representatives in Maybrook, NY to juggle multiple member requests, front desk duties, and communication channels efficiently. This dynamic pace sharpens multitasking abilities and fosters a lively atmosphere for customer engagement.
By warmly greeting members and actively promoting club programs, Member Services Representatives build rapport and foster a welcoming fitness community. Engaging with members through tours and personalized service boosts retention and creates a supportive environment at Crunch Fitness.
Strong interpersonal skills combined with a passion for fitness are key. Candidates should be adept in communication, problem-solving, and comfortable using scheduling software. Flexibility in work hours and a proactive approach to member interactions are highly valued in this role.
Maybrook's fitness sector is growing steadily, making Member Services Representative roles moderately competitive. Employers like Crunch Fitness seek candidates who can blend customer service excellence with operational efficiency, so showcasing relevant experience and enthusiasm for wellness improves hiring prospects.
Hourly wages typically range between $14 to $18 in Maybrook, NY for this position, with additional bonuses linked to performance. Crunch Fitness also offers benefits like health coverage and free gym membership, enhancing the overall compensation package.
While formal certifications aren't mandatory, familiarity with customer service best practices and basic health or wellness knowledge can be advantageous. Local employers appreciate candidates who demonstrate empathy and effective communication tailored to diverse community members.
Crunch Fitness encourages career progression by offering mentorship, internal promotions, and performance incentives. Employees can expand into managerial or sales roles, supported by a team culture that values continuous learning and leadership in the fitness industry.
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere with a strong focus on member engagement beyond basic check-ins. Representatives here often act as community ambassadors, combining administrative tasks with proactive member support and wellness promotion.
Handling a diverse member base with varying fitness goals can be complex, alongside managing busy front desk operations. Effective communication, patience, and adaptability are crucial, as is familiarity with membership systems and a genuine passion for health and wellness.
Yes, employees enjoy perks like free gym memberships, performance bonuses, and access to wellness resources. These benefits, combined with a lively workplace culture, make the role rewarding for those passionate about fitness and community engagement.