NexlintoMember Services Representative
Company : Crunch Fitness
Location : Wood Dale, IL, 60399
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness, a Member Services Representative plays a vital role by warmly welcoming members, managing check-ins, and promoting club amenities. This position helps foster a positive community atmosphere, directly impacting member satisfaction and retention in the Wood Dale location.
Starting as a Member Services Representative opens pathways to roles like Member Services Manager or Club Operations Coordinator, especially within growing brands like Crunch Fitness. Developing strong communication and sales skills can accelerate progression in fitness center management or customer experience leadership.
Success requires sharp interpersonal communication, multitasking under pressure, and problem-solving abilities. Familiarity with membership software and a passion for fitness culture also enhance efficiency and help create memorable interactions with members.
While formal certifications aren't mandatory, having a CPR or First Aid certification is highly valued in fitness settings. Additionally, customer service experience recognized in the Wood Dale area can give candidates a competitive edge.
Wood Dale shows moderate demand for customer-facing roles in fitness centers, with Crunch Fitness expanding rapidly. Its proximity to Chicago elevates competition slightly, but local gyms continuously seek energetic representatives to support growing memberships.
Crunch Fitness emphasizes a vibrant, team-oriented culture and offers free gym membership perks. Representatives here engage more in membership sales and community building, blending customer service with fitness enthusiasm uniquely in Wood Dale.
Crunch Fitness offers flexible shifts including mornings, evenings, and weekends, accommodating varied schedules. The energetic environment encourages wellness, and employees benefit from fitness memberships that promote personal health alongside work.
In Wood Dale, Member Services Representatives typically earn around $14 to $17 per hour. Crunch Fitness enhances this with performance-based bonuses, creating earning opportunities beyond base pay through membership sales and service excellence.
They utilize active listening and professional escalation procedures to resolve concerns quickly. Training emphasizes empathy and clear communication, ensuring that issues are addressed while preserving a welcoming atmosphere for all members.
This role blends customer service with a passion for fitness, offering a dynamic environment focused on community and health. Unlike traditional service roles, it provides perks like free gym access and growth in the booming wellness industry.