NexlintoMember Services Representative
Company : Crunch Fitness
Location : Oakmont, PA, 15139
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, community-driven atmosphere where Member Services Representatives are key in fostering member engagement beyond typical front desk duties. Oakmont’s local fitness culture values energetic, approachable staff who support both operational flow and member motivation, setting this role apart from standard customer service jobs.
Growth opportunities at Crunch Fitness for Member Services Representatives include moving into management or specialized roles like membership sales or wellness coordination. Success hinges on customer engagement skills, adaptability in a dynamic setting, and a passion for fitness culture, which the company actively nurtures through training and internal promotions.
Key strengths include multitasking under pressure, effective communication with diverse members, and problem-solving agility. Being tech-savvy with scheduling software and exhibiting genuine enthusiasm for member wellness helps representatives thrive and maintain high service standards in Oakmont’s competitive fitness market.
Oakmont’s growing interest in health and community fitness drives steady demand for friendly, proactive Member Services Representatives. Seasonal membership surges and local wellness initiatives heighten the need for staff skilled in membership support and engagement, making this a sought-after role in the area.
Salaries for Member Services Representatives in Oakmont typically range from $13 to $16 per hour, depending on experience and scheduling flexibility. Crunch Fitness complements this with performance bonuses and benefits, creating a competitive compensation package aligned with local living costs.
At Crunch Fitness, Member Services Representatives engage deeply with fitness-focused members, blending customer service with motivational support. This role demands a balance of administrative tasks and active encouragement, fostering a unique connection that goes beyond conventional client service experiences.
Beyond competitive wages, Crunch Fitness provides free gym membership, performance incentives, and a vibrant team culture. These perks, combined with health benefits and career development prospects, cultivate an energized workplace that reflects the company’s commitment to wellness and employee growth.
While Oakmont’s fitness sector is expanding, competition remains moderate for Member Services Representative positions. Candidates who showcase strong customer service skills and a genuine passion for health and wellness tend to stand out, especially at brands like Crunch Fitness that value energetic and personable team members.
Proficiency with membership management software, appointment scheduling tools, and basic computer applications is crucial. Representatives adept at swiftly navigating these systems improve operational efficiency, ensuring seamless member check-ins and timely communication within Crunch Fitness’s fast-paced Oakmont environment.
Crunch Fitness fosters a dynamic, team-oriented culture that encourages representatives to be proactive community ambassadors. This environment shapes daily tasks to include not only administrative duties but also active member engagement and event promotion, creating a rewarding and interactive work experience.