NexlintoMember Services Representative
Company : Crunch Fitness
Location : Wethersfield, CT, 06109
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Wethersfield, CT
Popular Searches for Member Services Representative
Frequently Asked Questions
Wethersfield's fitness industry is growing steadily, increasing demand for Member Services Representatives. Competition remains moderate, with employers like Crunch Fitness seeking candidates who bring energy and customer focus. Local networking and highlighting your passion for fitness can give you an edge in this community-oriented job market.
While formal certifications aren’t always mandatory, many clubs in Connecticut value customer service training and basic knowledge of wellness programs. Completing short courses in communication or fitness basics can improve your prospects, especially when applying to places like Crunch Fitness that emphasize member engagement.
Top performers excel at multitasking, staying upbeat under pressure, and resolving member concerns swiftly. Communication prowess combined with genuine enthusiasm for fitness and community wellness helps create positive member experiences, setting standout representatives apart in fast-paced gym environments.
This position often serves as a launchpad into management or specialized roles within fitness clubs. With demonstrated leadership and operational skills, you might advance to member services manager or program coordinator, growing alongside expanding brands like Crunch Fitness.
Beyond greeting members, expect to handle membership inquiries, assist with scheduling tours, promote club amenities, and collaborate with team members to maintain a welcoming atmosphere. Balancing administrative tasks with member interaction keeps the day dynamic and engaging.
Crunch Fitness emphasizes a vibrant, team-oriented culture that encourages members’ wellness journeys. Representatives here engage more deeply by promoting diverse programs and enjoy perks like free memberships, making the role more rewarding compared to standard front desk jobs.
Handling peak-hour crowds while maintaining a personalized touch can be demanding. Additionally, staying updated on Crunch’s evolving class offerings and membership options requires agility. Success hinges on blending customer service with fitness enthusiasm within a lively environment.
Member Services Representatives in Wethersfield typically earn between $14 and $18 per hour, depending on experience and shift timing. Crunch Fitness offers competitive pay complemented by bonuses and benefits, making the overall compensation package attractive for entry-level candidates.
Crunch Fitness is expanding its footprint in the region, increasing openings for Member Services Representatives. The brand’s growth strategy means consistent hiring, especially for individuals passionate about fitness and delivering exceptional member care in Wethersfield.
Focus on your interpersonal skills, adaptability in fast-paced settings, and enthusiasm for wellness. Demonstrating prior customer service success and basic tech proficiency with membership systems will align well with Crunch Fitness’s expectations for this role.