NexlintoMember Services Representative
Company : Crunch Fitness
Location : Burnsville, MN, 55337
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Burnsville's fitness and wellness sector shows steady demand for Member Services Representatives, especially at expanding clubs like Crunch Fitness. Local hiring trends indicate competitive activity, so candidates with strong customer service skills and flexibility have better chances to land roles promptly.
Burnsville’s community-oriented culture influences gym atmospheres to be welcoming and supportive. Member Services Representatives here often experience a blend of fast-paced service with a friendly, team-centered vibe, somewhat distinct from larger metro areas where gyms might be busier but less personal.
Candidates excelling in multitasking, clear communication, and problem-solving tend to thrive. A genuine passion for health and wellness, combined with a positive attitude, helps representatives engage members effectively and contribute to a vibrant club atmosphere.
Effective interpersonal communication, adaptability to fast-paced settings, and proficiency with membership management software rank highly. Demonstrating enthusiasm for fitness and the ability to handle member concerns with professionalism also enhances job prospects.
Starting as a Member Services Representative often leads to opportunities in membership sales, team leadership, or club management. Growth is typically supported by gaining experience in customer relations, operational tasks, and understanding club programs.
Crunch Fitness in Burnsville emphasizes a lively, team-driven culture combined with performance-based rewards. This creates a dynamic where representatives not only manage front desk duties but also engage actively in promoting wellness programs and member retention.
Beyond competitive hourly wages, Crunch Fitness provides free gym memberships, performance bonuses, and health benefits. These incentives foster a motivating environment encouraging employees to align personal wellness with professional growth.
Member Services Representatives in Burnsville typically earn between $13 and $17 per hour, depending on experience and club size. Crunch Fitness offers competitive pay complemented by bonuses, making it attractive for those seeking steady income plus incentive opportunities.
While formal certifications aren't mandatory, local employers value customer service credentials and familiarity with fitness industry software. CPR or first aid certifications can also boost appeal in Burnsville’s health-conscious market.
Absolutely, Burnsville’s tight-knit community expects representatives to foster welcoming, personalized interactions. Emphasis on relationship-building and community engagement often shapes daily responsibilities beyond standard service tasks.