NexlintoMember Services Representative
Company : Crunch Fitness
Location : Zeeland, MI, 49464
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Zeeland offers a dynamic, community-driven environment where Member Services Representatives engage closely with fitness enthusiasts. Unlike generic front desk jobs, this role blends customer care with active promotion of wellness programs, providing a more vibrant and growth-oriented experience tailored to local fitness culture.
Success hinges on strong interpersonal communication, multitasking under pressure, and a genuine passion for wellness. Proficiency with membership software and quick problem-solving are equally vital to managing inquiries efficiently while creating a welcoming atmosphere for diverse members.
Starting as a Member Services Representative can lead to roles in membership management, sales leadership, or club operations. Crunch Fitness supports internal growth, offering avenues to become team leads, program coordinators, or even branch managers, especially for those passionate about fitness and customer engagement.
Zeeland's growing fitness market shows steady demand for customer-centric roles due to rising health awareness. While competition exists, candidates who demonstrate enthusiasm for wellness and strong customer skills tend to stand out, benefiting from Crunch Fitness’s expanding presence locally.
While certifications aren’t mandatory, credentials like CPR/AED or basic fitness knowledge certificates can enhance a candidate’s profile in Zeeland. Employers appreciate representatives who combine customer service prowess with wellness awareness, improving member trust and safety.
Hourly pay for this role in Zeeland usually ranges from $12 to $16, with Crunch Fitness offering competitive rates plus performance bonuses. Benefits like health coverage and free gym membership further enhance the total compensation package.
At Crunch Fitness, Member Services Representatives embody the brand’s energetic and inclusive spirit by fostering community connections. Their role extends beyond administrative tasks, actively inspiring members and supporting a positive club culture aligned with Crunch’s fitness-first philosophy.
Beyond typical member support, Crunch Fitness representatives often promote specific club programs and schedule tours, blending sales with service. This hybrid focus requires enthusiasm for fitness, enabling representatives to act as both customer advocates and brand ambassadors.
Flexibility is a key feature, with shifts covering mornings, evenings, weekends, and holidays. This adaptability suits individuals balancing work with school or other activities, reflecting Crunch Fitness’s commitment to supporting team member lifestyles.
Yes, beyond competitive hourly wages, Crunch Fitness offers performance-based bonuses rewarding exceptional customer service and sales achievements. This incentive structure motivates representatives to enhance member satisfaction and contribute actively to club growth.