NexlintoMember Services Representative
Company : Crunch Fitness
Location : Denville, NJ, 07834
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Denville's fitness and service sectors are growing, but competition for Member Services Representative roles remains moderate. Candidates with strong interpersonal skills and local experience often stand out, especially when familiar with Crunch Fitness' community-driven approach.
While formal certifications aren’t mandatory, familiarity with customer relationship management systems and a background in fitness or wellness can be advantageous in Denville. Local employers appreciate candidates who demonstrate ongoing personal development relevant to member engagement.
Daily tasks often include warmly greeting guests, managing check-ins, updating accounts, and promoting club amenities. Strong communication and multitasking are essential to sustain efficient front desk operations and ensure every member feels valued throughout their visit.
Emphasize excellent problem-solving, adaptability in fast-paced settings, and proficiency with membership software. Cultivating a positive attitude and knowledge of the fitness industry can open doors to supervisory or specialized roles within member services.
They serve as the club’s welcoming face, offering personalized assistance, promoting programs, and swiftly addressing concerns. This role supports member retention by fostering a friendly atmosphere aligned with Crunch Fitness’s energetic and community-focused culture.
Employees receive competitive hourly wages complemented by performance bonuses, health coverage eligibility, and a free gym membership. Additionally, the role offers a lively work environment and opportunities for career progression within an expanding fitness brand.
Typical pay for this position ranges between $14 and $18 per hour, influenced by experience and shift flexibility. Crunch Fitness also provides incentives and benefits which add significant value beyond base wages.
Crunch Fitness emphasizes a fun, team-oriented atmosphere with clear pathways for advancement. Their focus on community engagement and wellness culture distinguishes their Member Services Representatives’ experience from competitors.
Expect a dynamic schedule that includes mornings, evenings, weekends, and holidays. This flexibility is crucial to meet member needs during peak hours and aligns with the club’s commitment to accessibility and excellent service.