NexlintoMember Services Representative
Company : Crunch Fitness
Location : Chaska, MN, 55318
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, community-driven atmosphere where Member Services Representatives not only handle routine inquiries but also actively promote wellness programs, creating a dynamic member experience unmatched by other local gyms in Chaska.
Starting as a Member Services Representative opens doors to roles in membership management, sales, or fitness coordination. With hands-on experience at Crunch Fitness, employees often advance into leadership positions or specialized wellness consultant roles, leveraging industry knowledge and customer relations.
Handling simultaneous member check-ins, resolving concerns swiftly, and managing multiple communication channels demand quick problem-solving and multitasking skills. Representatives must maintain a friendly demeanor even during peak hours to ensure member satisfaction.
Chaska's growing community and rising health awareness have increased demand for fitness-related customer service roles. Crunch Fitness, as part of this trend, often seeks energetic representatives to meet expanding membership needs.
Chaska offers competitive hourly wages for Member Services Representatives, generally aligning with or slightly exceeding Minnesota's average for customer service roles in fitness. Local living costs and club size influence salary variations.
Exceptional communication, enthusiasm for fitness, and adaptability to fast-paced environments distinguish candidates. Familiarity with membership software and genuine passion for community wellness significantly enhance performance.
Beyond competitive pay, Crunch Fitness provides free gym memberships, performance bonuses, and a lively team culture that fosters camaraderie and personal growth, making it a sought-after workplace in Chaska’s fitness sector.
Crunch Fitness equips representatives with clear escalation protocols and ongoing training to resolve issues promptly while maintaining professionalism, ensuring members feel heard and valued in every interaction.
Typically, Member Services Representatives in Chaska earn between $14 to $18 per hour, depending on experience and shift flexibility, with added incentives available through performance bonuses at Crunch Fitness.
Absolutely. Crunch Fitness encourages internal promotion, allowing representatives to progress into supervisory roles, membership sales, or club management as they gain experience and demonstrate leadership within the team.