NexlintoMember Services Representative
Company : Crunch Fitness
Location : Coxsackie, NY, 12051
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Coxsackie, a Member Services Representative at Crunch Fitness often acts as a vital link between the club and the local wellness community. They promote fitness programs tailored to regional preferences, fostering member engagement and supporting a health-conscious environment unique to the Hudson Valley area.
While formal fitness certifications are not always mandatory, familiarity with basic wellness concepts and local fitness trends in Coxsackie enhances a Member Services Representative’s ability to assist members effectively. This knowledge helps in providing informed recommendations and promoting gym amenities confidently.
Strong interpersonal communication, multitasking under pressure, and problem-solving abilities are crucial. Proficiency with membership management systems and a customer-first mindset enable representatives to efficiently handle check-ins, inquiries, and member concerns within fast-paced gym environments.
Starting as a Member Services Representative opens doors to roles like Membership Sales Specialist, Front Desk Manager, or even Director of Member Services. Growth often involves developing leadership skills, deepening product knowledge, and building strong member relationships within expanding fitness chains.
Hourly pay for Member Services Representatives in Coxsackie typically ranges between $14 and $18, influenced by experience and shift timings. Crunch Fitness supplements this with performance bonuses and benefits, providing competitive compensation within the regional fitness service sector.
Crunch Fitness emphasizes a vibrant, energetic atmosphere, encouraging representatives to build meaningful member connections beyond transactional interactions. The role blends customer service with fitness enthusiasm, supported by perks like free gym access and career development aligned with a growing brand.
Balancing a lively club environment with maintaining professional front desk operations can be demanding. Representatives must handle diverse member needs swiftly, from resolving issues to promoting programs, all while embodying Crunch Fitness’s energetic and welcoming culture.
Coxsackie’s smaller population means fewer openings but also less competition than larger urban centers like Albany. However, demand for fitness-related customer service jobs is growing locally, leading to steady opportunities for qualified candidates seeking roles in community-focused clubs.
Showcasing strong customer engagement skills, a passion for fitness, and adaptability to dynamic environments will stand out. Mentioning familiarity with membership software and willingness to work flexible hours, including weekends and holidays, aligns well with Crunch Fitness’s operational needs.
Absolutely, this position offers a gateway for newcomers to learn about the fitness industry while developing valuable customer service and operational skills. Crunch Fitness supports career growth, making it an ideal starting point for individuals passionate about health and community involvement.