NexlintoMember Services Representative
Company : Crunch Fitness
Location : Columbia, PA, 17512
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Working at Crunch Fitness in Columbia, PA as a Member Services Representative offers dynamic exposure to fitness-focused clientele, sharpening your communication and problem-solving abilities in a fast-paced environment. This role uniquely blends wellness enthusiasm with customer service, fostering interpersonal growth tailored to the fitness industry’s vibrant community.
Handling front desk duties in Columbia’s active fitness scene demands multitasking under pressure, from greeting diverse members to coordinating schedules. Adapting quickly to member inquiries and resolving issues efficiently are key challenges that enhance your organizational and conflict resolution skills in a lively setting.
Employers in Columbia value candidates with strong multitasking abilities, proficiency in membership software, and a positive attitude. Communication and teamwork are crucial, alongside a passion for fitness, to effectively support daily club operations and contribute to a welcoming environment.
Yes, flexibility is often necessary for Member Services Representatives in Columbia to accommodate club hours, which include mornings, evenings, weekends, and holidays. This schedule ensures continuous member support and aligns with the community-focused nature of fitness centers.
Member Services Representatives in Columbia, PA generally earn between $12 and $16 per hour, with Crunch Fitness offering competitive pay coupled with performance incentives. Compensation also includes benefits like health coverage and complimentary gym memberships, enhancing overall job value.
Crunch Fitness supports career growth by offering training, performance bonuses, and pathways to supervisory roles. In Columbia, PA, this translates to hands-on experience in customer relations and operational management within a growing fitness brand, fostering professional advancement.
Crunch Fitness empowers its team to connect personally with members, promote wellness programs enthusiastically, and maintain a vibrant front desk presence. In Columbia, PA, this approach cultivates a welcoming atmosphere that strengthens community bonds and enhances member retention.
Columbia’s job market for Member Services roles is moderately competitive, with demand for fitness-centered customer service growing. Crunch Fitness stands out by offering a team-oriented culture, performance bonuses, and a free gym membership, attracting candidates passionate about health and community.
While formal certifications aren’t always mandatory, familiarity with customer relationship management software and CPR certification can enhance employability in Columbia’s fitness sector, signaling preparedness for member safety and efficient service within clubs like Crunch Fitness.
Crunch Fitness offers performance-based bonuses tied to membership sales and service quality, often exceeding regional averages. This incentivizes proactive member engagement, providing representatives in Columbia with tangible rewards for contributing to club growth and member satisfaction.