NexlintoMember Services Representative
Company : Crunch Fitness
Location : Ypsilanti, MI, 48197
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Ypsilanti's fitness industry is growing steadily, increasing demand for Member Services Representatives. While competition exists, candidates with strong customer service skills and flexibility for varied shifts, like evenings and weekends, tend to stand out in Crunch Fitness hiring rounds.
Ypsilanti offers various commuting methods including driving, local buses, and biking. Crunch Fitness locations are often accessible via main roads, with average commute times ranging from 15 to 30 minutes depending on your starting point and traffic during peak hours.
Mastering multitasking and active communication is crucial. Handling member inquiries promptly while managing front desk operations requires agility and a friendly demeanor. Proficiency with scheduling software also enhances efficiency in a dynamic fitness club setting.
Progression often involves moving into supervisory roles such as Member Services Manager or expanding into membership sales leadership. Gaining certifications related to customer service or fitness, along with demonstrating consistent performance, opens doors to higher responsibilities.
Based on regional averages, Member Services Representatives in Ypsilanti typically earn between $13 and $17 per hour, with Crunch Fitness offering competitive pay plus performance bonuses and additional perks like free gym membership.
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere with opportunities for career growth and performance-based incentives. Their approach to member engagement focuses on community-building, making the role more dynamic compared to standard front desk positions.
Yes, Crunch seeks energetic individuals who bring enthusiasm to daily interactions and actively promote wellness programs. Representatives are encouraged to foster a welcoming environment, embodying the brand’s commitment to fitness and member success.
Absolutely, this position often includes promoting club amenities, assisting with membership sales, and resolving member concerns. It’s a multifaceted role blending customer service with operational support to enhance overall club experience.
Representatives primarily handle direct member interactions and front desk operations, while Assistants or Coordinators may focus more on administrative support, event planning, or managing member data behind the scenes, depending on organizational structure.