NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lititz, PA, 17543
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Lititz, PA shows a steady need for Member Services Representatives, especially in fitness centers like Crunch Fitness. The local job market favors candidates with strong interpersonal skills, making it moderately competitive. Networking within community hubs can provide an edge when applying.
Crunch Fitness in Lititz fosters an energetic and community-driven atmosphere for Member Services Representatives. Employees often engage with members beyond basic service, creating a supportive environment that values positivity and fitness passion, which stands out among local employers.
Emphasizing excellent communication, multitasking under pressure, and a genuine enthusiasm for fitness can make your application stand out. Demonstrating familiarity with membership systems and a willingness to work flexible hours also aligns well with employer expectations.
Yes, this position often serves as a gateway to roles like membership sales, management, or fitness coaching within Crunch Fitness. Showing initiative and building strong member relationships can open doors to higher responsibilities and expanded career paths.
Daily duties include greeting members, managing check-ins, addressing inquiries, promoting club programs, and maintaining front desk organization. This role requires balancing administrative tasks with delivering exceptional customer service to foster a welcoming environment.
Crunch Fitness encourages representatives to actively promote club amenities and schedule tours, making them key players in member retention and sales. The role is designed to blend customer service with community building, enriching the overall member experience.
Member Services Representatives in Lititz typically earn between $13 and $17 per hour, reflecting local market standards and the fitness industry's growth. Crunch Fitness supplements this with performance bonuses and benefits, enhancing total compensation.
Many assume it's a simple front desk job, but it actually demands multitasking, problem-solving, and proactive member engagement. Success hinges on balancing operational duties with creating positive experiences that encourage member loyalty.
These terms reflect similar positions emphasizing customer interaction and support. Job seekers use varied titles to explore opportunities that match their skills in client relations and service, which aligns closely with the Member Services Representative's core functions.
Indeed, beyond competitive pay, Crunch Fitness provides free gym memberships, health benefits, and a spirited team environment. These perks promote employee wellness and motivation, making it attractive for those passionate about fitness and community involvement.