NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lisle, IL, 60532
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere in Lisle, IL, where Member Services Representatives not only manage front desk duties but actively promote fitness programs and foster a welcoming community, setting it apart from more transactional roles in other gyms or service centers.
Success in this role requires energetic communication, quick problem-solving abilities, and an approachable demeanor to create positive first impressions and resolve member concerns efficiently, crucial traits given the fast-paced, customer-focused environment at Crunch Fitness.
Starting as a Member Services Representative offers pathways to managerial or specialized member care roles, especially within expanding brands like Crunch Fitness, where gaining experience in membership sales, client relations, and operational support can lead to leadership positions.
Lisle's proximity to Chicago creates moderate demand for customer-focused positions, but competition is balanced by opportunities at well-known fitness centers like Crunch Fitness, where local candidates with flexible schedules and a passion for wellness stand out.
While formal certifications aren’t mandatory, familiarity with membership software and a background in customer service are highly valued in Lisle’s fitness sector, alongside a genuine enthusiasm for wellness to connect authentically with members.
Handling a high volume of member interactions during peak hours and managing diverse inquiries while maintaining a clean, organized front desk can be demanding, requiring adaptability and a positive attitude to sustain the energetic club environment.
Crunch Fitness offers flexible shifts including weekends and holidays, plus performance incentives and free gym membership, fostering both personal wellness and professional development within a supportive, team-driven culture.
The typical hourly wage for this role in Lisle ranges from $13 to $17 per hour, complemented by performance bonuses and benefits such as health coverage and 401(k) eligibility, making it competitive within the local customer service and fitness industries.
This position involves multitasking between greeting members, managing check-ins, supporting sales tours, and coordinating with management, all essential to maintaining smooth front desk functions and elevating the member experience in a fast-paced fitness setting.
Candidates should anticipate engaging with a diverse membership base, embracing an energetic workplace culture, and committing to flexible scheduling that includes evenings and weekends, all while contributing to a thriving fitness community unique to Crunch Fitness.