NexlintoMember Services Representative
Company : Crunch Fitness
Location : Apple Valley, MN, 55124
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Apple Valley's fitness industry sees steady demand for Member Services Representatives, with multiple clubs competing for skilled candidates. Crunch Fitness stands out by offering growth opportunities and a community-focused environment, making it a desirable workplace compared to local competitors.
While formal certifications aren't always mandatory, familiarity with customer management software and a passion for wellness are highly prized. Minnesota employers, including Crunch Fitness, appreciate candidates who combine strong interpersonal abilities with basic tech proficiency to enhance member experiences.
Beyond greeting members, this role includes managing membership accounts, responding to inquiries across channels, promoting club offerings, and resolving concerns efficiently. It requires multitasking in a lively fitness environment to maintain smooth operational flow and member satisfaction.
Starting in this role offers pathways to supervisory positions like Member Services Manager or specialized roles within fitness operations. Developing customer service expertise and operational knowledge at Crunch Fitness can lead to leadership opportunities in a growing wellness brand.
Exceptional representatives combine upbeat energy with problem-solving finesse and genuine passion for fitness. They build rapport quickly, adapt to fast-paced settings, and proactively support club initiatives, enhancing the overall member journey and fostering community loyalty.
Crunch Fitness offers free gym memberships, performance bonuses, and a vibrant team culture. Representatives benefit from structured growth plans and a brand that values positivity and member connection, making it more than just a typical front desk position.
Crunch emphasizes a community-driven approach, encouraging representatives to engage beyond transactions by inspiring members and fostering wellness. The fast-paced environment and comprehensive benefits package distinguish this position from more routine service roles nearby.
Typically, hourly pay ranges from $13 to $17, supplemented by performance incentives. Crunch Fitness offers competitive compensation aligned with local standards, including bonuses and health benefits for eligible staff, reflecting the company's commitment to employee well-being.
Apple Valley's accessible location minimizes commute stress, allowing representatives to better balance shift flexibility with personal time. Easy access by car and public transit supports punctuality and reduces burnout for front desk staff managing dynamic schedules.
Yes, to accommodate member needs during peak times, representatives often work flexible hours including mornings, evenings, weekends, and holidays. This scheduling approach ensures the club maintains excellent service coverage throughout the week.