NexlintoMember Services Representative
Company : Crunch Fitness
Location : North Brunswick, NJ, 08902
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes energetic customer interaction and community building, so Member Services Representatives here focus not just on administrative tasks but also on inspiring members and promoting wellness programs, creating a more engaging and supportive environment than typical front desk roles.
Beyond strong communication and multitasking abilities, candidates thrive with a genuine passion for fitness and wellness, enabling them to connect authentically with members and promote health programs effectively, which distinguishes them in this specialized service field.
Days often begin with welcoming members, managing check-ins, responding to inquiries across multiple channels, promoting club offerings, and quickly resolving concerns. The fast-paced environment requires agility and positive energy to maintain smooth front desk operations.
While formal certifications aren't mandatory, familiarity with CPR or fitness-related credentials can boost employability. Locally, employers value candidates who understand community health trends and can adapt to New Jersey's diverse member base.
With growing interest in health and wellness around North Brunswick, gyms like Crunch Fitness actively seek energetic representatives, making the market moderately competitive but ripe with opportunities for individuals passionate about customer interaction and fitness.
Typical hourly pay ranges from $14 to $18, often supplemented by performance bonuses and incentives. Crunch Fitness also offers health benefits and a free membership, enhancing the overall compensation package.
Crunch Fitness invests in team growth by offering pathways to supervisory roles, ongoing training, and cross-departmental opportunities, encouraging representatives to expand their skills and advance within the rapidly growing fitness brand.
They must juggle fast-paced front desk duties while maintaining enthusiasm and promoting wellness programs, often dealing with diverse member needs and time-sensitive concerns, requiring resilience and a proactive attitude.
The vibrant, team-driven atmosphere at Crunch Fitness encourages representatives to bring positive energy, foster community connections, and engage members beyond basic service, making their role both dynamic and impactful.
They prioritize candidates with upbeat personalities, excellent communication, adaptability to busy shifts including weekends and holidays, and a genuine interest in fitness to resonate with the club’s energetic environment.