NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Dallastown, PA, 17313
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Dallastown expects its Customer Service Representatives to combine excellent interpersonal skills with a genuine passion for fitness. Unlike generic roles, this position emphasizes community-building and promoting wellness programs, making it ideal for candidates enthusiastic about health and member engagement.
Strong communication, multitasking, and problem-solving skills are vital. Being personable and organized helps manage front desk duties smoothly while enhancing member satisfaction. Familiarity with membership software and the ability to handle diverse requests quickly is also crucial in such dynamic settings.
Daily activities include greeting members, managing check-ins, updating profiles, addressing inquiries, coordinating club tours, and maintaining a tidy reception area. Representatives also support membership sales efforts and collaborate with managers to ensure seamless club operations.
Customer Service Representatives in Dallastown typically earn competitive hourly wages around $13-$16, with additional performance-based bonuses. Crunch Fitness offers incentivized rewards, enhancing earning potential based on achieving sales and service goals.
Dallastown's growing fitness culture has increased demand for customer-focused gym staff, including Customer Service Representatives. While competition exists, candidates with strong communication skills and a fitness passion stand out in local hiring pools.
Most employees rely on personal vehicles due to limited public transit in Dallastown. The club’s location is accessible via main roads, but candidates often factor in travel times during peak hours when planning shifts.
Crunch Fitness fosters progression by offering training, performance incentives, and opportunities to advance within their expanding brand. This contrasts with some gyms where career pathways may be less structured or slower to develop.
Beyond administrative duties, representatives at Crunch Fitness are encouraged to inspire members by promoting holistic wellness and fitness programs, aligning their role closely with the club’s community-focused and health-driven culture.
While formal certifications aren’t mandatory, familiarity with health or wellness certifications, CPR, or customer relations training can enhance a candidate’s profile, reflecting the club’s emphasis on wellness and member safety.
Flexibility is key, as the role often requires availability during mornings, evenings, weekends, and holidays. This scheduling ensures consistent member support aligned with the club’s operating hours and peak usage times.