NexlintoGeneral Manager
Company : Five Guys
Location : Milan, MI, 48160
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Operating a Five Guys location in Milan involves adapting to the local pace and customer preferences while maintaining the brand’s energetic culture. Managers must balance fast service with the Italian appreciation for quality food and a vibrant atmosphere, making leadership both dynamic and culturally engaging.
In Milan, successful general managers emphasize adaptability and team motivation amid a competitive hospitality landscape. Leading diverse crews requires cultural sensitivity, quick decision-making, and a knack for fostering a collaborative environment to meet the city's high customer service standards.
Many general managers progress to regional management or corporate leadership roles. Experience in operational oversight, team leadership, and financial control at a brand like Five Guys builds a strong foundation for upward mobility in hospitality management or broader retail operations.
While a high school diploma is standard, certifications like ServSafe enhance credibility. In Milan, additional food safety and hygiene qualifications aligned with EU regulations are highly valued, demonstrating commitment to compliance and operational excellence.
General managers at Five Guys Milan can expect competitive base pay around €40,000 to €50,000 annually, with quarterly bonuses tied to store performance. This compensation package aligns well with similarly sized fast-casual restaurants in the region, reflecting the role’s leadership demands.
Balancing high-energy kitchen operations with Milan’s service expectations requires stamina and real-time communication skills. Managers must swiftly handle shift rotations and customer concerns, all while sustaining team morale amid the city's bustling dining culture.
Yes, Five Guys provides ongoing leadership development tailored to its high-energy, people-first culture. Training focuses on cross-position versatility, financial oversight, and fostering a fun work atmosphere—key for thriving in Milan’s competitive restaurant industry.
Five Guys stands out by promoting a vibrant team environment and rapid career growth within a globally recognized brand. The hands-on leadership style and supportive culture make its general manager roles attractive to candidates seeking dynamic and rewarding restaurant management jobs locally.
Managers play a pivotal role in creating the signature Five Guys vibe by energizing staff and encouraging a lively, music-filled environment. This cultural element enhances team engagement and customer experience, making leadership both challenging and creatively fulfilling.
The role requires flexibility, working both morning (8:00 am - 4:00 pm) and afternoon/evening shifts (3:00 pm - 11:00 pm). This schedule demands stamina and adaptability, ensuring comprehensive oversight from opening to closing in a fast-paced restaurant setting.