NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Los Angeles, CA, 90040
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Los Angeles has a vibrant job market for customer service roles, with many fitness and wellness centers like Crunch Fitness competing for top talent. Candidates with strong interpersonal skills and flexibility in shifts tend to stand out amid moderate to high local competition.
Fitness centers in LA often foster energetic, community-driven environments. Customer service representatives at Crunch Fitness typically thrive by combining enthusiasm for wellness with quick problem-solving, reflecting the city's dynamic lifestyle and diverse clientele.
Success hinges on exceptional communication skills, a genuine passion for fitness, and multitasking abilities. It's vital to engage members warmly while managing inquiries efficiently, ensuring each visitor feels valued and informed about club offerings.
Front desk duties blend welcoming guests, managing check-ins, handling calls, and promoting club amenities. Swift adaptability to varied member requests and maintaining an organized reception area are key to managing the busy flow effectively.
Customer service roles in LA gyms like Crunch Fitness generally offer hourly wages between $15 to $20, often supplemented by performance bonuses. Compensation packages may also include health benefits and complimentary fitness memberships.
Crunch Fitness encourages reps to build meaningful connections, inspire wellness journeys, and participate in a collaborative team culture, elevating the position into a community ambassador role rather than just front desk support.
Beyond interpersonal excellence, Crunch Fitness values candidates passionate about health and wellness, capable of multitasking in a fast-paced setting, and adept at using membership management tools to streamline operations.
This role uniquely combines fitness enthusiasm with customer care, emphasizing community-building and active promotion of wellness programs, setting it apart from generic customer service roles focused solely on transactional interactions.